Job Description

Looking for a Client Service Associate to be the day-to-day operational and service partner for our clients and advisors. You will handle account servicing, money movement and client requests on the Fidelity and/or Schwab custodial platforms, keeping every interaction accurate, timely and personal.

Key responsibilities

• Serve as a primary point of contact for clients and advisors, answering account questions by phone, email and secure portal with same-day follow-through.
• Open, maintain and update accounts on Fidelity (Wealthscape / Fidelity Institutional) and/or Schwab Advisor Center, including individual, joint, IRA, trust and entity accounts.
• Process money movement: ACATs, journals, wires, ACH, check deposits, standing instructions and required minimum distributions.
• Prepare and submit account paperwork and maintenance requests (beneficiary changes, address updates, LOAs, cost basis and Medallion signature items) and track them to completion.
• Monitor custodial alerts, NIGO items and pending transfers, resolving issues directly with custodian service teams.
• Keep CRM records current (e.g., Salesforce, Redtail, Wealthbox), logging client contacts, tasks and service requests.
• Help prepare for client review meetings by pulling statements, performance reports and account summaries.
• Follow firm compliance policies and procedures, including KYC, AML, privacy and books-and-records requirements.
• Identify recurring service issues and suggest process improvements to make workflows faster and more accurate.
• Partner with advisors, portfolio management and operations teams to deliver a consistent, high-touch client experience.

Required qualifications

• 1–2 years of experience in client service, operations or a related role at a wealth management firm, RIA, broker-dealer, bank or other financial services company.
• Hands-on experience with Fidelity and/or Schwab custodial platforms, including account opening, maintenance and money movement.
• Working knowledge of common account types (taxable, IRA, Roth, 401(k) rollovers, trusts) and related paperwork.
• Strong attention to detail and the ability to manage many open requests against deadlines.
• Clear, professional written and verbal communication with clients and internal teams.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort learning new software.
• Bachelor's degree in finance, business, economics or a related field, or equivalent work experience.