Job Description

Are you energized by the challenge of connecting top-tier professionals with cutting-edge insights across global markets? Are you eager to accelerate your career in a fast-paced, international environment? If so, this opportunity is for you.

Optimal, on behalf of its client—a leading force in insights-on-demand—is seeking driven Client Service Associates – Evening Shift to join their team. This role is ideal for individuals who thrive in high-energy environments, have a natural flair for communication and negotiation, and are excited to work with international clients and experts across diverse industries.

As a Client Service Associate - Evening Shift in the evening team (17:30–01:00), you will play a critical role in bridging the gap between global clients and industry experts. You will support time-sensitive projects across regions, ensuring seamless communication and delivering exceptional service during key international business hours.

• Hybrid structure: first 3 months onsite (office-based training and onboarding)
• Followed by remote work from home

Key Responsibilities

• Understand client requirements and deliver tailored expert matches within tight deadlines
• Identify, evaluate, and engage industry experts aligned with client needs
• Facilitate connections between clients and experts, ensuring a smooth and professional experience
• Conduct research across industries to support client inquiries
• Reach out to potential experts through various communication channels
• Develop core skills in sales, negotiation, time management, and stakeholder communication
• Manage multiple projects simultaneously in a fast-paced, deadline-driven environment

Requirements

• 0–3 years of professional experience
• Undergraduate degree
• Fluency in English (written and spoken)
• Availability to work evening hours (17:30–01:00)

Good to Have

• Strong academic performance in any field
• Demonstrated interest or aptitude in sales, negotiation, or client-facing roles
• Leadership experience through extracurricular or professional activities
• Curiosity about global markets and business trends
• A proactive mindset with a strong commitment to personal growth
• Drive to exceed client expectations and deliver high-quality results

Benefits

• Competitive salary with performance-based incentives
• Clear and structured career progression within the Client Service team
• Comprehensive training programs and continuous learning opportunities
• Exposure to international clients and global industries
• A dynamic, collaborative work environment built on respect, teamwork, ownership, and growth mindset
• Private medical insurance and savings plans
• Wellness initiatives and team engagement activities
• Opportunities for international mobility and career development across global offices

About Optimal

Since 2005, Optimal has provided unparalleled, bespoke HR services to large organizations and SMEs operating in the EMEA region. We pride ourselves on delivering a 360° business support platform to our clients through 6 service divisions:

• Talent Acquisition
• HR Strategy & Talent Development
• Learning & Development
• Workforce Management
• Recruiting
• Outplacement