Job Description

Who We Are:

Covala Group (part of NFP, an Aon company) is a proven enroller and administrator of voluntary, supplemental and individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long-term care programs. Our name, Covala, was inspired by the covalent bond, the strongest type of chemical bond there is. Covala embodies our dedication to forming powerful bonds with our clients and plan participants — connecting them to the benefits they need and the service they deserve.

The Account Manager position is an integral part of a eight-person team. The role is central within the organization and is responsible for managing relationships with corporate clients and overseeing internal operations among different functional groups.

The individual in this position will participate in company-wide projects that involve working with different teams. This is an excellent opportunity for a motivated, energetic individual to contribute meaningfully to a growing business and gain valuable experience.

Key personality traits for success include high energy and drive, the ability to work on a team and a questioning mind. The position is hybrid. During the first three months of employment, the individual will be expected to be in the office up to three days a week for training. After the initial three-month period, their schedule will be determined based on their manager’s discretion.

Position Responsibilities:

Essential Functions:

• Interact daily with Benefit / Human Resource contacts at large corporate clients and top law firms providing administration and client service support for their individual disability insurance benefits.
• Coordinate annual enrollment and communication campaigns to executives of our corporate clients.
• Analyze census data from our corporate clients and determine eligible executive populations for enrollment campaigns.
• Handle inquiries from eligible executives about the disability insurance being offered through our enrollments.
• Team with our IT Group to develop reports for our corporate clients.

Qualifications:

The ideal candidate will possess:

• Attention to detail
• A high level of accountability and ownership of work
• Ability to work on a fast-paced team with specific deadlines
• Resourcefulness and ability to consult others to get a job done

• Strong ability to prioritize tasks and manage time
• A team-oriented, friendly collaborative attitude
• Strong Microsoft Office skills, particularly [ insert skill(s) required]

Education/Experience:

• Bachelor’s Degree
• 8-10 years Account Management or Customer Service experience
• License in Life Insurance and Health Insurance a plus

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 – $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP and Covala Group is an inclusive Equal Employment Opportunity employer.