Carrier

Client Service Associate

Carrier  •  Beverly, MA (Onsite)  •  3 hours ago
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Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science. Success in this position will require relationship building with external customers and internal cross-functional teams.

Key Responsibilities

Customer & Product Support

  • Troubleshoot logistic, product and procedural issues
  • Act as a customer advocate to ensure timely delivery and engage in customer complaint process
  • Actively participate with Client Services team to establish processes and improve efficiency
  • Add value to internal and external customers

Order Support

  • Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
  • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
  • Phone support – field inbound calls regarding customer inquiries and orders

Proactive Outbound Follow Up Communication

  • Support program/project compliance
  • Revenue generating calls to existing customers (relationship calls)
  • Information gathering. The ability to talk to our customers and learn about their business

Lead qualification and follow up with Sales

Quote Management

Account Set Up and Management relating to: Customer Relationship Management & ERP database maintenance

Coordinate with Sales and customer to enter appropriate account information

Return Materials Authorization and supervision and/or direction

Other tasks as assigned

Basic Qualifications

  • HS Diploma or GED
  • 3+ years of experience with ERP system (including CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules)
  • 1+ years of experience with Microsoft Office Suite
  • 3+ years of experience in Operations and Logistics Support role

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

  • Bachelor’s Degree preferred or related field or related experience
  • Professional written and verbal communication skills to clearly convey ideas, information, and concepts
  • Superior attention to detail to accurately input data and navigate databases
  • Ability and desire to succeed in a cross-functional working environment required
  • Ability and desire to learn client base and industries
  • Experience working with international customers
  • Ability to work independently with minimal supervision
  • Demonstrate passion, dedication, professionalism and proven execution
  • Desire to grow with company

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Carrier

About Carrier

Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.

Industry
Wholesale & Distribution
Company Size
10,000+ employees
Headquarters
Palm Beach Gardens, Florida
Year Founded
Unknown
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