Job Description

We are a retirement and financial planning firm based in Atlanta. As a registered investment adviser, we work with high net-worth individuals, families, and institutions. We are looking for an experienced and versatile Client Service Associate to support our advisors, our clients, and our continued growth. In addition to having a strong working knowledge of industry software, systems and processes, you are exceptionally organized, have amazing attention to detail, and are committed to delivering a smooth and confidence-inspiring experience for our clients with every interaction. Whether it’s completing paperwork and tasks, onboarding new clients, handling service requests, scheduling or preparing for meetings, you tackle it with a service heart and an accuracy and efficiency that can’t be beaten.

You will be instrumental in ensuring our clients receive the highest level of service and support. With your astute industry knowledge, you not only know the differences between accounts such as trusts, IRA vs ROTH, and qualified vs nonqualified, but you also know what steps are needed to process them appropriately. You are tech savvy, an adopter of change, and willing to go above and beyond when it’s needed. You are naturally curious and capable of identifying efficiency gaps and executing on improvement.

Responsibilities & Activities

• Communicate, process, and follow up with clients on various client service items, including general questions, applications, withdrawal requests, beneficiary changes, etc. following all to completion
• Coordinate with advisors and clients to complete and process new account paperwork, transfers, contributions, and keep client accounts in good standing
• Interface with custodians to complete new account applications and various account maintenance items, process cash and securities transactions, follow up as needed
• Assume cashiering function with custodians, ensuring accurate and efficient financial transaction processing
• Update and maintain client status and information within CRM and all internal systems and reports
• Prepare, organize, coordinate, and maintain all client paperwork
• Monitor and streamline workflows for client service and business operations tasks
• Deliver superior client service – troubleshoot problems and serve as liaison between advisors and clients
• Schedule client meetings, maintain calendar, and coordinate scheduling internally and externally; monitor client meeting frequency
• Communicate with the custodian (Schwab) and external partners
• Follow, manage, and monitor task list, effectively prioritizing time-sensitive requests or issues
• Manage mailing lists; oversee the creation, maintenance, and segmentation of mailing lists to ensure accurate and effective communication with clients
• Prepare, package, and ensure timely mailing of letters, packages, and other materials to clients
  

Knowledge, Skills, & Abilities

• Bachelor’s degree preferred
• 1+ years’ experience in the financial services industry with a concentration in securities and investment operations
• Familiar with Orion, Eclipse, Schwab and industry-specific CRM platforms preferred
• Advanced Microsoft Office skills
• Excellent communication skills and a sense of urgency
• Can-do attitude, enthusiasm, and a strong aptitude for learning
• The ability to effectively prioritize workloads and complete tasks within well-defined guidelines and time constraints is essential
• Organizational skills and attention to detail are critical given the nature of paperwork, processes, and work, upon which both clients and the advisory depend
• This person is an intelligent, analytical thinker with the ability to draw on a range of resources to ensure a high-quality outcome across the position's responsibilities
• Uncompromising integrity
• Intellectual curiosity about technology and awareness of current trends
• Superior initiative and ability to maintain high levels of personal accountability
• Capacity for independence and self-motivation in a high-volume environment
• Strong work ethic, deadline-focused, and positive attitude
• Collaborative team player who believes in relentless customer satisfaction