Job Description

Client Service/Technical Support Analyst

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

This position sits within the GCSC as part of Circana’s Global Client Service Center. The role focuses on supporting global customers on Circana’s retailer/ Consumer-Packaged Goods (CPG)/Media programs, products, and services. The key objective is to ensure prompt support, clear communication, and effective escalation management, driving customer satisfaction and operational efficiency. Success requires strong collaboration, analytical thinking, and fostering continuous improvement.

Job Responsibilities

Customer Success

• Execute key tasks within the Global Client Service Center, including data input, client communications, data investigations, user administration, and other retail client operational activities.
• Assist with Unify reporting—covering assembly, delivery, operational queries, and technical troubleshooting to ensure seamless client experience.
• Help drive revenue growth by delivering high-quality service and accurate data, while consistently meeting team and individual inquiry targets.
• Excel in a fast-paced, dynamic environment by demonstrating speed, accuracy, and effective ticket management.
• Work closely with internal technical and commercial teams, ensuring clear communication and robust tracking to support client success.
• Contribute to product improvement initiatives through testing, feedback, and proactive communication with stakeholders.

Operational Efficiency

• Promote and develop self-service resources to empower clients and reduce dependency on support.
• Identify opportunities to enhance Global Client Service Center efficiency and implement practical solutions.
• Document and report successes regularly to maintain visibility and accountability.

Team Development

• Assist in training and development of new employees to ensure smooth integration and performance.
• Collaborate with global team members to maintain consistency, cohesion, and best practices across regions.

Requirements

• Bachelor’s degree (Business or a related field).
• Strong data analysis skills.
• 2–3 years of experience in a (CPG) company or retail environment preferred.
• Advanced Microsoft Office; experience with client ticket management (Zendesk, Salesforce, Jira, etc.)
• Knowledge of SaaS applications and AI systems is desirable.
• English proficiency; additional languages a plus.
• Ability for evening shift coverage (shift ending at 6PM CST) and weekend on-call rotation.

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Mexico City, MX

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is approximately XX.

*Highlight portions should be reviewed/updated by the HRBP and/or Hiring Manager*