Job Description

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The Client Service Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• • Manage Compliance, Risk & Controls related activities, ensuring adherence to regulatory requirements, internal policies, approved timelines and internal closure standards.
• • Engage with Business, AML, Operations, Risk and facilitate timely execution of account closure activities.
• • Perform ongoing monitoring, management reporting, breach tracking, escalation management, and maintenance of MIS and trackers to support effective oversight and regulatory compliance.
• • Ensure all aspects of the department’s administrative functions are carried out effectively and completely in accordance to approved operating procedures of the Business.
• • Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency.
• • Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc.
• • No operational risk events/breaches.
• • Continue to ensure that Compliance & Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time.
• • Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification & Accuracy.
• • Ensure that KYC/AML and other compliance norms are strictly adhered to.
• • Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.
• • To ensure all work processes are executed in compliance with Bank’s policies and procedures, timely and error-free, delivering consistency in client experience, in tandem with business & financial objective, and as per regulatory requirement.
• • Complete/follow-up documentation for client’s transaction/investment needs or due diligence purpose.
• • Follow the bank’s processes for verification of documents, retention of documents, processing of instructions, servicing of clients and resolution of complaints/queries.
• • Imaging / Routing to relevant operations for transaction execution
• • Drive Bank’s digitization strategy by actively preparing clients to be digitally equipped.

Qualifications:

• Previous relevant experience preferred
• Ability to prioritize with strong organizational and time management skills p
• Ability to problem solve and analyze data with demonstration of attention to detail
• Strong verbal and written communication skills

Education:

• University