Job Description

Join a team where you will have direct responsibility for servicing a portfolio of large, global and technically complex eCommerce and FinTech payment clients. If you're a self-starter with good collaboration skills and a passion for client service, then you've found the right team.

If you're a self-starter with good collaboration skills and a passion for client service, then you've found the right team.

As a Client Service Account Manager VP, within J.P. Morgan Payments Client Service, you will support a portfolio of eCommerce and Fintech clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job Responsibilities

• Key advisor and proactive partner to the client, providing advice/consultation on decision making

• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction

• Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues

• Convey complex ideas and client issues with confidence

• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities

• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

• Advocates for the client as the single point of contact to the JPMC Regional Service Teams, Technology Production Management and Operations

Required Qualifications, Skills and Capabilities

• Minimum of 7+ years of relevant industry and/or client service experience

• Advanced understanding of Domestic and International Treasury Services; inclusive of knowledge of financial exposure/operational risk related to TS transactions

• Technical knowledge/comprehension to recommend value-added solutions for clients and partners

• Excellent communication, collaboration, presentation, negotiation and consultative skills

• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments, does not require close supervision

• Ability to lead complex issues, engage appropriate business and external partners and influence at all levels; with ability to assess the big picture in complex situations

• Knowledge of modern/high volume payments APIs, File based transmissions, SWIFT and Host to Host a plus

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.