Job Description

Client & Sales Support Manager

Hermosa Beach

If you enjoy the behind-the-scenes work that turns a group travel inquiry into a confirmed booking, this is a chance to lead the teams that make it happen. Our client, a well-established travel organization, is hiring a hands-on Client & Sales Support Manager to lead its Reservations and Group Sales teams. You’ll oversee the details that keep trips on track, from preparing group flyers and processing bookings to resolving last-minute changes and helping group leaders get the answers they need.

This role is a great fit for someone who enjoys coaching people as much as solving the day-to-day puzzles of travel operations. You’ll develop supervisors and coordinators, improve how the teams handle busy booking periods, and work with Sales, Product, Inventory, and Finance to make the booking experience smoother for travelers, group leaders, and sales partners.

Client & Sales Support Manager Responsibilities:

• Oversee group bookings from initial requests through flyer preparation, processing, and delivery, ensuring accuracy and timely turnaround.
• Lead and develop the Reservations and Group Sales teams, including supervisors and coordinators, while establishing clear priorities, performance expectations, and service standards.
• Manage reservation operations, invoicing, payments, cancellations, refunds, accounts receivable, and financial reporting.
• Serve as the primary escalation point for customer concerns, group leaders, and sales representatives, ensuring timely resolution and customer satisfaction.
• Monitor departmental performance, workload, and service levels while identifying opportunities to improve efficiency and operational processes.
• Collaborate with Sales, Marketing, Finance, Product, Inventory, and Technology teams to ensure seamless coordination and effective communication.
• Oversee staffing, training, scheduling, and performance management while ensuring adequate coverage across both teams.
• Track customer feedback and operational metrics, providing leadership with regular updates on department performance and improvement initiatives.

Client & Sales Support Manager Qualifications:

• People-management experience leading customer service, reservations, sales support, or operational teams.
• Experience in travel, tourism, hospitality, cruise, or tour operations preferred.
• Strong customer service and problem-solving skills, with experience handling escalations and customer concerns.
• Excellent organizational, multitasking, and communication abilities.
• Proficiency in Microsoft Excel and operational reporting.
• Experience with CRM or reservation platforms preferred; Softrip, TourTools, or HubSpot experience is a plus.
• Bachelor's degree or equivalent practical experience.

Company Benefits:

• Medical, dental, and vision coverage
• Paid holidays and time off
• 401(k) plan

Compensation: $75,000 - $90,000 + bonus