📍 Old Trafford, Manchester
💰 £35,000 basic salary + uncapped commission (£62,000+ OTE)
🕒 North American shift pattern | 4 or 4.5-day working week options available | 1 day remote working per week
PHMG is the world's leading audio branding agency, helping businesses create stronger customer experiences through sound. Since launching in Manchester in 1998, we've grown into a global organisation serving nearly 40,000 clients across more than 50 countries.
Our client portfolio spans internationally recognised brands including Coca-Cola, Samsung, Adidas and Audi, as well as thousands of growing businesses worldwide. Through a combination of creativity, technology and commercial expertise, we help organisations transform how they communicate with their customers.
In 2025, PHMG became employee owned, marking an exciting milestone in our journey. This means our people have a direct stake in our future success, reinforcing our commitment to innovation, collaboration and long-term growth.
With over 800 colleagues across six international locations and a King's Award for Enterprise recognising our achievements in innovation and growth, there has never been a better time to join PHMG.
We're looking for a commercially minded Client Retentions Manager to join our North American division and play a key role in protecting and developing our existing client relationships.
This is not a traditional customer service position. You'll take ownership of a portfolio of business clients, building strong relationships, understanding their objectives and identifying opportunities to retain, renew and expand their services with PHMG.
Success in this role comes from balancing exceptional relationship management with strong commercial awareness. You'll act as a trusted advisor to clients while confidently navigating conversations around contract renewals, service enhancements and long-term partnerships.
If you're a natural communicator who enjoys problem-solving, influencing decisions and delivering positive client outcomes, we'd love to hear from you.
Join a global, employee-owned organisation where your success contributes directly to the future growth of the business.
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Our story began in 1998 in a tiny office in Manchester, England; just one ambitious entrepreneur and one music producer. Fast-forward a couple of decades, and now we’re a hundreds-strong team helping over 37,000 clients around the world to sound their best, everywhere their customers are ― whether that's West Virginia, or Western Australia.
We count some big-name brands among their ranks, and lots of smaller ones too. Because we’re obsessed with audio, and believe every business can harness its power to forge deeper connections with their customers.
Our services include on-hold marketing productions, voice artistry and scripting, exclusive music, podcast production, sonic logos – you get the idea. If you can hear it, we can make it.
