Job Description

Join our team

Safety matters to our customers, so it matters to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life and we’re always pioneering innovative equipment and services to keep our customers safe. We are passionate about ensuring we put our customers first and keeping thousands of residential and commercial customers safe and secure.

Here’s the impact you’ll make:

As a Client Representative on our dynamic Provisioning team, you'll play a crucial role in ensuring seamless security solutions for our customers. Your expertise will directly contribute to TELUS's reputation for excellence in alarm system installations and upgrades. Your key responsibilities will include:

• Collaborating with our skilled technicians to provision and activate cutting-edge alarm panels for new installations and service upgrades
• Upholding TELUS's high standards by meticulously testing equipment, validating account information, and updating zone details before activating monitoring services
• Managing cellular radio activations for new setups and upgrades, ensuring uninterrupted connectivity
• Overseeing data updates for our valued commercial clients and complex residential accounts, maintaining accuracy and efficiency

Here’s How You'll Excel:

• Provide exceptional support to commercial clients, promptly addressing their requests via various communication channels
• Efficiently handle inbound calls from technicians to activate monitoring services across residential, small business, and commercial sectors
• Demonstrate versatility by managing a wide range of clearinghouse providers, including creating, canceling, and updating accounts
• Guide technicians in the proper setup and configuration of clearinghouse providers, showcasing your technical expertise
• Maintain impeccable attention to detail while managing daily account updates and participating in data optimization projects

Join our team and be at the forefront of providing cutting-edge security solutions that make a real difference in people's lives and businesses. Your skills and dedication will contribute directly to TELUS's mission of creating a safer, more connected world.

What’s in it for you?

At TELUS, we understand that a big part of our success comes from the people we hire, which is why we honour our employees with an excellent compensation package, including benefits and a starting salary of $ 21 per hour.

You can also take advantage of our virtual campus setting complete with paid training programs, state-of-the-art equipment, e-Lofts, cyber cafes and career development planning that will help you gain the tools needed to help you shift your career into high gear in various exciting roles, including quality coaching, floor support, front-line management, training and Information Technology (IT) support. Also, to ensure your success in your new role, you will be provided with 2-3 weeks of full-time paid training for which you must be available to attend.

Qualifications

You’re the missing piece of the puzzle with your:

• Bilingual (French/English)
• High School Diploma and/or equivalent
• Knowledge of the Microsoft Office suite
• Excellent communication skills and ability to understand the caller’s needs to respond appropriately with actions and/or words
• Maintain composure, patience and professionalism in challenging situations
• Ability to adapt your communication style to de-escalate or defuse emotionally charged situations
• Demonstrated ability to remain open-minded and willing to change opinions based on new information
• Demonstrated personal accountability to your team and company by respecting the needs and expectations set forth by the schedule
• Ability to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment
• Talent to analyze unique situations, utilize problem-solving skills, and provide timely conflict resolution
• Good judgment, capacity to take initiative and make quick decisions
• Positive and energetic personality
• Be willing and able to work various shifts including evenings, weekends and statutory holidays, based on business needs

Great-to-have:

• Experience in a security provisioning environment
• Experience in a call center environment