Job Description

Application deadline: 24th July 2026 at 9 pm MYT

Your role at Exness:

The Client Relationship Regional Manager is a pivotal role responsible for leading and overseeing the Client Relationship team in a specific regional group responsible for the retention and good standing of our key clients, with a strong focus on Anti-Money Laundering (AML) compliance, regulatory alignment, and local market adaptation. This role drives client satisfaction, retention, and AML due diligence by ensuring service delivery aligned with both global strategy and local regulatory needs.

The position acts as a liaison between frontline teams, Compliance, Payment and Verification, and Regional Management to ensure a seamless, compliant, and client-centric operation. This includes coaching team members on local requirements, managing high-risk client profiles, and proactively improving internal processes to address compliance and performance gaps.

The role is based in our Exness Malaysia office. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

Yo u will:

Regional Strategy and Business Leadership

• Define and execute regional client relationship strategies that align with Exness’ commercial and regulatory objectives.
• Partner with the Head of Client Relationships and Commercial Leaders to roll out initiatives that drive High valued client retention, growth, and risk control.
• Ensure the team contributes to business growth via retention, client satisfaction, and proactive risk management (AML focus).
• Oversee regional compliance implementation within CR, especially related to AML triggers, SOF monitoring, and suspicious behavior reporting.
• Translate business goals into actionable team targets and ensure alignment with company KPIs.

Team Leadership & Performance Oversight

• Lead, mentor, and develop a high-performing team of Client Relationship Leaders (CRL’s) and CRMs across multiple countries or regions.
• Promote a high-performance culture by setting measurable goals, conducting regular reviews, and driving accountability.
• Design and implement career development and training plans with a strong focus on compliance knowledge and market understanding.
• Support change management initiatives across the region and maintain morale during transitions.

Operational Excellence & Reporting

• Monitor team performance using Salesforce, Tableau, and internal dashboards. Present trends and identify areas for improvement for clients’ experience and team.
• Guide the team through the successful adoption of centralized tools, processes, and cross-regional workflows.
• Optimize resource allocation (manpower, shifts, workload) to meet service levels and manage peak periods effectively.

Client Relationship & Risk Management

• Act as a final escalation point for high-risk or high-value client issues and ensure timely and compliant resolution
• Oversee region-wide AML compliance initiatives and ensure proper handovers to AFC for suspicious activities.
• Facilitate regular in-country client visits to strengthen relationships, gain market insights, and ensure client satisfaction.
• Build a proactive retention strategy by partnering with product, payments, and marketing for tailored solutions

Cross-Functional & Stakeholder Collaboration

• Collaborate with Commercial, AFC, Customer Support, and other internal functions to address client needs while ensuring compliance.
• Drive alignment between CR teams and regulatory updates provided by AFC and Payments and Verifications.
• Contribute to AML policy feedback and participate in internal discussions to strengthen front-line implementation

What makes you a great fit:

• 6+ years of experience in High valued client-facing roles within the financial services industry, including current experience leading and managing a team.
• Strong knowledge of AML procedures, risk red flags, and client onboarding/KYC standards.
• Possess strong project management skills, with a proven ability to plan, execute, and oversee projects from initiation to completion
• Demonstrated ability to lead across geographies and manage remote teams.
• High analytical capacity and confidence working with dashboards and performance metrics (Salesforce, Tableau).
• Experience working with high-value clients and managing escalations or sensitive cases.
• Strategic thinker with the ability to balance revenue growth, service quality, and risk compliance.
• Excellent communication and stakeholder management skills, both internally and externally.
• Strong presentation, influencing, and conflict resolution capabilities.
• A Bachelor's degree is compulsory; additional AML or risk-related certifications are a plus.
• Willingness to travel regionally for business or client meetings.

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Education allowance for your children’s school and kindergarten fees
• Allowance for sports club memberships or other physical exercise activities
• Meal and transportation allowance
• A parking space near the office

Your journey after applying:

1. First interview (30 mins)
2. Second interview with CRRMs (60 mins)
3. Test Task (7 days)
4. Final interview with HOD & CCO (1.5 hours)