JN Bank Limited is seeking to recruit a suitably qualified and experienced individual for the position of Client Relationship Officer. The incumbent will be responsible for originating mortgage loans and other retail products (Auto Loans, Unsecured Loans, Credit Cards, Line of Credit, Savings and Chequing Accounts) for potential customers. This includes management of the entire loan process: from customer inquiry through to loan disbursement: product information, preliminary interviews, general interviews, document collection and processing, loan submission, customer follow-up, loan status updates. Customer generation will occur via referrals as well as external prospecting.
Job Category: Clerical
Contract: 2 Years Fixed Term
KEY RESPONSIBILITIES
Sales and Relationship Management
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Responsible for managing the relationship of new and existing customers assigned
-Ensure that all conditions agreed between JN Bank and customer is honored
-Exceed the expectations of the customer by ensuring that all transactions are processed within the agreed SLA.
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Maximize the facilities available in the CRM system (Salesforce) to capture and organize information garnered from customers and prospects to provide a comprehensive view of the customer which will assist in a better understanding of their needs thereby strengthening the relationship.
-CRM Platform to be used on a daily basis to record and manage all interactions with customers
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Build and Maintain strong Relationships with new and Existing Customers
-Customers contacted within 48 hours
-All existing customers contacted at least once every six months
-CRM (Salesforce) used to record all customer interaction
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Develop an effective calling programme for a list of assigned clients to maximize wallet share by growing loan and deposit portfolios and increasing fee and interest income identify and develop sales opportunities with existing customers and other prospects.
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Determine the credit worthiness of customers/members by undertaking detailed analysis of their financial history, current and prospective financial status.
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Maintains portfolio quality by actively following up on delinquent accounts and making recommendations for restructuring as appropriate.
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Solicit retail customers via external channels and through the CRM based on individual marketing and sales.
tactics. Sales associates expected to generate retail prospects in designated region or parish,
but not limited
to area of designation/assignment.
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REQUIRED QUALIFICATIONS & EXPERIENCE
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Bachelor’s Degree in Banking and Finance, Marketing or other relevant fields.
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A minimum of two (2) years’ experience within the Financial Services Industry.
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Exposure to Mortgage and personal credit.
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Knowledge of the Group’s products and services would be a distinct advantage.
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Must own a reliable motor vehicle.
PERSONAL ATTRIBUTES
-Excellent communication skills - written and verbal.
-Demonstrates a willingness to change ideas or perception.
-Good time management with the ability to meet deadlines.
-Excellent financial planning & management, organization, multi-tasking and prioritizing skills.
-Strong analytical and problem-solving skills with high attention to details.
APPLICATION CLOSING DATE: July 21,2026
On February 1, 2017, The Jamaica National Group, a powerful, Jamaican mutually-owned global business, became a reality and the country’s third largest commercial bank, JN Bank, was launched.
Following the re-submission of the Jamaica National Building Society (JNBS) application for a commercial banking license in November 2013 to the Bank of Jamaica (BOJ), the application was approved by the BOJ in February 2015. The country’s third largest financial institution at the time, the Society commenced the process to convert the building society into a commercial bank and to restructure the JN Group.
The JN Group has been restructured to ensure compliance with the new Banking Services Act. The reorganisation of the JN Group involved the establishment of the JN Financial Group, a financial holding company, which will own the new JN Bank and all other companies in the JN Group that offer financial services.
These companies are:
• JN Fund Managers Ltd. (JNFM)
• JN Life Insurance Ltd. (JN Life)
• JN Money Services Ltd. (JNMS)
• JN Small Business Loans Ltd. (JNSBL)
• JN Cayman Ltd.
JN General Insurance Ltd. (JNGI)
A Non-Financial Holding Company, the MCS Group has also been established to take ownership of non-financial entities in The Jamaica National Group.
These non-financial entities are:
• Jamaica Automobile Association (JAA)
• JN Properties Limited
• Management Control Systems (MC Systems)
The Creative Unit (TCU)
Total Credit Services Limited (TCS)
Both the JN Financial Group and the MCS Group and the entities under their control will be under the direct control of The Jamaica National Group. All members’ rights under mutuality will be transferred to The Jamaica National Group and JN Bank account holders will automatically become a member of The Jamaica National Group.
