About the Job
Location: Davao City
Corporate Title: Junior Officer to Assistant Manager
Work Arrangement: Onsite
Our Loans, Wealth & Markets team is looking for experienced professionals to join us in Davao City with the role of Client Relationship Officer
In this role, you will be the face of the EastWest Priority Center, assisting Priority clients with their day-to-day banking needs, coordinating with internal teams for seamless service delivery, and supporting Relationship Managers in maintaining strong client relationships. You will play a key part in ensuring clients receive efficient, personalized, and high-quality banking experiences.
Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.
We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.
Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.
What the role will entail
Welcome and assist Priority clients with their banking transactions and coordinate with RBG Store Sales and Support Officers for tellering and account requirements
Manage documentation and ensure accurate execution of client transaction requirements
Support Relationship Managers in handling clients, preparing account maintenance instructions, and coordinating with internal departments
Serve as the main contact point for clients to ensure smooth and efficient account operations
Monitor and ensure prompt and accurate reporting of suspicious transactions to the Compliance Division
Contribute to maintaining exceptional client service standards and operational efficiency
What were looking for
Bachelors degree in Finance, Accountancy, Banking, Business Administration, Commerce, Marketing, Economics, or related field
1-2 years of experience in retail banking with knowledge of account opening and over-the-counter transactions
Familiar with key banking products such as CASA, Time Deposits, Foreign Exchange, Fixed Income (government and corporate bonds), Mutual Funds/UITFs, Bancassurance (Traditional and VUL), Credit Cards, Personal Loans, Auto Loans, and Mortgage products
Strong customer service orientation with excellent communication and interpersonal skills
Organized, detail-oriented, and able to manage multiple client requests efficiently
What you can expect from joining our team
Career development and training opportunities
Competitive salary package and benefits
Performance-based incentives and recognition programs to reward high-performing individuals
Opportunity to work with industry experts and be mentored by them
Defined career progression paths to guide you in your professional growth
Company Overview
East West Banking Corporation, established in 1994, is one of the fastest-growing banks in the country today. It caters to the financial needs of consumers, middle market corporates, and the mass affluent. Through its vast network of stores nationwide, it offers a wide range of banking products and services, as well as allied financial services: non-life insurance brokerage, bancassurance, and leasing.
EastWest’s goal is to provide excellent customer service, relevant products that meet the customer needs and having the most engaged and loyal customers and employees, while providing services befitting of a world-class bank anchored on service excellence in its chosen markets.
With steadfast commitment to make "Your Dream Our Focus," EastWest continues to develop innovative products and services and alternative delivery channels that cater to the diverse and evolving needs of its clientele.
Mission
For our chosen markets
by providing them with excellent service in the delivery of integrated and innovative products, responsive to their current and future financial needs, at the best value.
For our employees
by continuously providing them with opportunities to develop their full potential and by giving recognition and rewards commensurate to their contribution.
For our community
by committing ourselves to improving the quality of life of those around us through the support for various charities and involvement in outreach activities.
For our regulators
by uncompromisingly adhering to the highest standards of business ethics and corporate governance.
For our shareholders
by managing the bank professionally and prudently to consistently achieve optimal possible returns.
