JN Bank Limited is seeking to recruit a suitably qualified and experienced individual for the position of
Client Relationship Officer
at our Ocho Rios Branch. The incumbent will be responsible for assisting
the respective Branch Sales & Relationship Managers in the execution of plans and strategies to grow the business through existing customers and to attract new customers, ultimately contributing to the achievement of sales, service and other branch targets.
JOB CATEGORY: Clerical
KEY RESPONSIBILITIES
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Ensure quality acquisition and referral of leads for JN Group products and services
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Get to know existing members and profile them as prospects for additional product and services.
Discuss their needs and sell products and services that meet those needs
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Track potential member and revenue losses, alert Branch Management and assist in mitigating these circumstances
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Report any issues affecting member or customer experience – follow up on issues through to solution
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Adhere to all policies, legal and regulatory controls and procedures
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Preparing application and ensuring their readiness for submission to the Adjudication team for approval consideration
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Conduct review and assessment of credit applications in keeping with the 6 Cs of Lending as per the organization’s Credit Policy Manual and check against prescribed risk acceptance parameters
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Bachelor’s Degree in Banking and Finance, Marketing or other relevant fields
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A minimum of one (1) year experience within the financial services industry
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Exposure to mortgage and personal credit
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Knowledge of the Group’s products and services would be a distinct advantage
PERSONAL ATTRIBUTES
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Highly flexible and organised
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Excellent communication skills
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Knowledge of the Group’s operations and core business systems
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Strong selling and relationship managements skills
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Engaging and dynamic personality with superb customer service orientation
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Ability to thrive in a dynamic team environment
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High level of proficiency in use of computer systems, particularly
MS Office suite: Outlook, Word & Excel
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Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude
On February 1, 2017, The Jamaica National Group, a powerful, Jamaican mutually-owned global business, became a reality and the country’s third largest commercial bank, JN Bank, was launched.
Following the re-submission of the Jamaica National Building Society (JNBS) application for a commercial banking license in November 2013 to the Bank of Jamaica (BOJ), the application was approved by the BOJ in February 2015. The country’s third largest financial institution at the time, the Society commenced the process to convert the building society into a commercial bank and to restructure the JN Group.
The JN Group has been restructured to ensure compliance with the new Banking Services Act. The reorganisation of the JN Group involved the establishment of the JN Financial Group, a financial holding company, which will own the new JN Bank and all other companies in the JN Group that offer financial services.
These companies are:
• JN Fund Managers Ltd. (JNFM)
• JN Life Insurance Ltd. (JN Life)
• JN Money Services Ltd. (JNMS)
• JN Small Business Loans Ltd. (JNSBL)
• JN Cayman Ltd.
JN General Insurance Ltd. (JNGI)
A Non-Financial Holding Company, the MCS Group has also been established to take ownership of non-financial entities in The Jamaica National Group.
These non-financial entities are:
• Jamaica Automobile Association (JAA)
• JN Properties Limited
• Management Control Systems (MC Systems)
The Creative Unit (TCU)
Total Credit Services Limited (TCS)
Both the JN Financial Group and the MCS Group and the entities under their control will be under the direct control of The Jamaica National Group. All members’ rights under mutuality will be transferred to The Jamaica National Group and JN Bank account holders will automatically become a member of The Jamaica National Group.
