Recoveriescorp

Client Relationship Manager

Recoveriescorp  •  Manila, PH (Onsite)  •  7 hours ago
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Job Description

Symbos is an Australian-owned, digitally enabled group delivering customer and operational outcomes at scale. We combine people, technology and data to create connected experiences that help organisations improve performance and grow with confidence.

We are people-centred by design. Our teams are supported with the tools, trust and leadership to do meaningful work and deliver real outcomes. At Symbos, you will be part of a collaborative, growth-focused environment where you can build capability and make an impact.

About the role

We are looking for an experienced Client Relationship Manager who can build strong client partnerships, drive retention and ensure consistent delivery across a portfolio of accounts.

This role is suited to someone who enjoys working closely with clients, understanding their needs and ensuring outcomes are delivered to a high standard.

What you’ll do

  • Manage and nurture relationships with key client stakeholders
  • Act as the main point of contact for client communication and engagement
  • Understand client needs and translate these into actionable solutions
  • Lead regular account check-ins, reporting and performance discussions
  • Identify opportunities to improve service delivery and client outcomes
  • Work closely with internal teams to ensure seamless execution
  • Maintain accurate records across CRM and reporting tools

What good looks like

  • Experience in client relationship management, customer success or similar roles
  • Strong communication and stakeholder management skills
  • Ability to build trust and long-term client partnerships
  • Structured, organised and detail-oriented approach
  • Comfortable working with reporting, data and performance metrics
  • Experience supporting international clients (AU/US exposure is a plus)

Why join us

  • Be part of a growing, client-focused organisation
  • Work with global clients and cross-functional teams
  • Exposure to end-to-end client relationship management
  • Collaborative, people-first culture with strong leadership support
  • Opportunities for growth and capability development
Recoveriescorp

About Recoveriescorp

At Recoveriescorp, we’ve spent over 30 years helping organisations across Australia recover debt with integrity, empathy, and results. What began as a solution to the insurance industry’s ‘claims leakage’ challenge has evolved into a trusted partnership model across banking, finance, government, utilities, and telecommunications. Our strength lies in our ability to exceed expectations, not just in outcomes, but in the way we deliver them.

Today, Recoveriescorp is proud to be part of the Symbos House of Brands - a collective of specialist businesses including Debtrak, Mason Black + Mendelsons Lawyers, Symbos CX, and Sourcewiser. Together, we offer seamless, integrated solutions across the full customer lifecycle, from collections and legal services to technology, customer experience, and procurement.

Under the Symbos umbrella, we remain committed to delivering AI-led human experiences. Symbos is powered by technology, made real by people, and guided by purpose. Our clients can expect continuity, consistency, and a future-focused approach that’s grounded in trust, innovation, and meaningful outcomes.

Contact Recoveriescorp on (03) 8627 0600 or visit our website http://corporate.recoveriescorp.com.au.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Melbourne, AU
Year Founded
1991
Website
recoveriescorp.com.au
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