Job Description

• Client Ownership & Relationship Management
  Serve as the primary point of contact for assigned clients
  Build and maintain strong, long-term client relationships
  Lead regular check-ins, governance calls, and business reviews
• Delivery Oversight & Coordination
  Work closely with Department Heads and Project Managers to ensure smooth delivery
  Monitor project health, timelines, and client satisfaction
  Ensure alignment between client expectations and internal execution
• Client Advocacy & Strategy
  Understand client goals, priorities, and challenges
  Represent client needs internally and ensure proactive support
  Develop account strategies to improve retention and satisfaction
• Revenue Growth & Account Expansion
  Identify upsell and cross-sell opportunities within existing accounts
  Partner with Sales and Delivery teams to grow account value
  Support renewals and contract extensions proactively
• Risk Management & Escalations
  Identify risks early, including delivery, relationship, or commercial risks
  Manage escalations with professionalism and urgency
  Drive resolution while maintaining client trust
• Reporting & Account Health
  Track and report on account performance, satisfaction, and growth
  Maintain visibility on revenue, utilization, and opportunities within accounts
  Provide regular updates to leadership on key accounts

• Strong client relationship management, able to build trust and handle senior stakeholders
• Excellent communication, clear, proactive, and confident in client-facing situations
• Proven experience in account management with a focus on retention and growth
• Strong coordination and delivery oversight across multiple teams
• High ownership, able to manage issues, escalations, and drive resolutions independently