Job Description

Strategic Account Manager

On-Site

Tallahassee, FL/Lewisville, TX

Mon-Fri 8am-5pm

West Coast hours preferred

The Strategic Account Manager (SAM) is responsible for protecting and growing CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales. This role focuses on outbound activity to strengthen client relationships, mitigate attrition risk, and identify expansion opportunities within assigned accounts.

The SAM acts as a trusted advisor to key clients, ensuring service excellence while aligning CSC solutions to evolving client needs. Key Responsibilities 1. Revenue Retention & Risk Mitigation

• Own and deliver against assigned client retention targets (e.g., ≥98.6% annual retention).
• Proactively identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals.
• Execute structured retention strategies to prevent revenue erosion.
• Partner with internal stakeholders to resolve issues impacting client satisfaction.

2. Proactive Outbound Client Engagement

• Maintain a disciplined outbound cadence (calls, QBRs, business reviews, strategic check-ins).
• Develop and execute account engagement plans for top-tier clients.
• Build multi-threaded relationships across client organizations (legal, compliance, finance, procurement).
• Position CSC as a strategic partner—not a transactional vendor.

3. Growth & Lead Generation

• Identify and qualify cross-sell and upsell opportunities within existing accounts.
• Generate and route qualified leads to Sales, partnering through deal progression where needed.
• Collaborate on account expansion strategies and RFP responses.

4. Account Intelligence & Strategic Planning

• Monitor client activity including:
  • M&A signals & reporting
  • Organizational changes
  • Industry trends
• Develop client communication stratagies.
• Leverage data and CRM tools to prioritize outreach and actions.

5. Cross-Functional Collaboration

• Partner with:
  • Sales (for expansion and deal support)
  • Client Experience / Service teams (for issue resolution)
  • Product teams (for solution alignment and feedback)
  • Backend support (for clean records/billing)
• Act as the central point of coordination for strategic accounts.

Key Performance Indicators (KPIs)

• Client Retention Rate
• Outbound Activity Metrics
• Lead Generation Volume
• Client Engagement Scores (NPS Score)

Required Qualifications

• 3–5+ years in Account Management, Client Success, or Relationship Management
• Proven track record of retaining and growing enterprise accounts
• Experience in proactive outbound engagement models
• Strong product understanding and ability to identify revenue opportunities
• Excellent communication and executive presence
• Ability to manage complex client relationships and competing priorities
• Experience working with CRM tools (e.g., Salesforce)

Preferred Qualifications

• Experience in corporate services, legal, compliance, or financial services industries
• Familiarity with M&A activity and its impact on client needs
• Background in consultative selling or account-based management
• Experience supporting global or multi-entity clients

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.