Job Description

Are you a strategic relationship builder who thrives at the intersection of client value, revenue growth, and operational excellence? Were looking for a Client Relationship Lead to own and elevate key client partnerships while driving measurable business impact.

Why this role matters

As our Client Relationship Lead, youll be the voice of the client internally and the face of Raya externally—shaping long-term partnerships, unlocking new revenue streams, and ensuring seamless delivery across teams. This is a high-impact, organizational-level role with clear ownership and visibility.

What you'll be doing

• Lead and execute client relationship strategies that strengthen partnerships and maximize lifetime value
• Drive upselling and cross-selling across existing accounts and own revenue targets
• Manage senior-level client engagements, complex requests, and escalations with confidence
• Identify and onboard at least one new strategic client per quarter, overseeing full implementation
• Collaborate closely with Commercial, Marketing, Sales, Design, Creative, Operations, Finance, and Legal teams
• Oversee contractual cycles, renewals, scope expansions, and pricing adjustments
• Monitor market trends and competitor activity to reinforce client retention and positioning

What were looking for

• 7 years of professional experience in contact center or a relevant role
• Strong business acumen with a proven track record in revenue growth and client satisfaction
• Expertise in market analysis, performance reporting, budgeting, and commercial awareness
• Fluent in Arabic and English
• Bachelors degree required (postgraduate degree is a plus)
• A forward-thinking, customer-centric leader who builds trust and empowers teams

What you'll get

• A leadership role with real ownership and strategic influence
• Exposure to senior stakeholders and cross-functional decision-making
• The opportunity to shape client strategy in a first-class CX domain environment