Job Description

A day in the life:

A career at Newland Chase gives you the opportunity to work in a global environment, with smart, motivated, and diverse colleagues. Our focus on immigration means you will be able to work in a stimulating and always changing environment with like-minded people. We are looking for someone who is client centric and able to leverage internal resources to help your client(s) achieve their strategic mobility- and immigration objectives, and to help grow the client relationship, innovate processes, and expand our services.

Your client activities:

• Manage a portfolio of mostly SME clients as well as other smaller clients
• Will work with the Client Relationship Director to create a strategic growth plan for each client that will focus on maximizing the client’s usage of Newland Chase’s (NC) capabilities (both at the national and global levels, as applicable.)
• Pro-actively seek greater NC/CIBT utilization e.g. Projects, Consultations, CIBT services, group move immigration management, seasonal influxes, and following up on immigration changes to encourage discussions around NC support as the changes affect their employees.
• Training of clients as sub users of the Immigo Client Portal
• Facilitate responding to client enquires as they are directed to Client Relationship Team
• Identify spend, SLA and satisfaction trends for assigned clients and other clients as requested
• Assists with onboarding, implementation, and offboarding of clients as requested
• Assists team members with project preparation and execution, including reporting and presentations
• Leads other projects as assigned
• Works closely with Regional Client Relationship Director to provide support as needed
• Ensure that all client specific processes and procedures are documented in our systems and share them with the supporting teams.

If you have the following skills and competencies, we want to talk to you!

• Bachelor’s degree or equivalent with two -plus years related experience in client service/account management and/or training or equivalent combination of education and experience.
• Prior industry experience in travel, global mobility or immigration is strongly preferred.
• Ability to generate clear, well-organized written documentation for an internal and external audience
• Strong proficiency in all Microsoft Tools
• Confident in verbal communication and presentation skills
• Self-starter and pro-active team member with a desire to show initiative, ownership, and commitment to the role.
• Ability to prioritize own work and team's work and take on multiple projects.
• Exceptional organizational abilities proven through working on complex projects.
• Proven ability to work as part of a team.
• Able to demonstrate a positive and flexible attitude to work, particularly in new initiatives.

Working Conditions/Location: this position would be hybrid with some travel required.

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and individuals comprising immigration and visa professionals, attorneys, and qualified migration consultants located in over 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide, and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

Our Values - Our Values emphasize the following 5 key areas:

• Global Diversity – we embrace the diversity of operating a global business to create a unique culture for the benefit of customers and employees.
• Service Excellence – we are passionate about providing customers with a superior experience each time they use our service.
• Integrity – we protect our customer’s interests, data and reputation through strong ethical culture and rigorous compliance programs.
• Teamwork – we work collaboratively to deliver exceptional customer satisfaction.
• Expertise – we apply our expertise and knowledge to provide innovative solutions for customers.

Equal Employment Opportunities As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@cibt.com