Mantis Innovation

Client Relations Specialist, Energy

Mantis Innovation  •  Burlington, MA (Hybrid)  •  4 hours ago
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Job Description

Mantis Innovation provides managed facility services and turnkey program management with technology-enabled solutions that target the entire building footprint. We look at the entire facility—inside and out—and can impact 70% of what a building operator allocates critical budget dollars toward, including: Strategic electricity and natural gas procurement, renewable energy, and demand response; climate impact reduction and reporting, net zero strategies, and sustainability planning; roofing, solar, HVAC assessment management, pavement, building envelope, data center optimization, and EV charging; lighting/LED retrofits, HVAC/mechanical systems, and BMS/BAS improvements and implementation.

The Client Relations Specialist plays a critical role in supporting and servicing existing client accounts by acting as a key liaison between clients, internal sales teams, channel partners, and energy supply partners. This role is responsible for maintaining strong relationships, ensuring accurate and timely contract processing, and resolving post-sale issues to deliver high-quality client experience throughout the contract lifecycle.

OUTCOMES

  • Respond to and triage 95%+ of client inquiries within 1 business day via shared inbox and direct communication channels
  • Resolve ≥90% of client issues (billing, enrollment, supplier discrepancies) within defined SLA timelines
  • Reduce recurring client or supplier issues by identifying and escalating at least 2 process improvements per quarter
  • Maintain timely and accurate communication with Sales, channel partners, and suppliers, with follow-up documented in internal systems for assigned client issues.

RESPONSIBILITIES

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

What else can we offer you?

We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!

Not sure you meet every single requirement?

Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we’re committed to building an inclusive and equitable team—so if this role excites you, we’d love to hear from you, even if your experience doesn’t match every single qualification.

Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Mantis Innovation

About Mantis Innovation

At Mantis Innovation, our experts provide data-driven, consultative services designed to optimize your facility, sustainability, and energy management strategies, while ultimately making your lives easier with trusted, unbiased solutions designed to generate value. We’ll guide you in making the right decision at the right time, providing ongoing support, custom solutions, and turnkey energy and facilities management. We’re focused on real risk management, real cost savings, and real carbon reductions.

Our team provides managed facility services and turnkey program management with technology-enabled solutions that target the entire building footprint. We’re looking at the entire facility, inside and out, and can impact 70% of what a building operator allocates critical budget dollars toward including:

- Strategic electricity and natural gas procurement, renewable energy, and demand response

- Climate impact reduction and reporting, net zero strategies, sustainability planning

- Roofing, solar, HVAC assessment management, pavement, building envelope, data center optimization, EV charging

- Lighting/LED retrofits, HVAC/mechanical, and building automation systems improvements and implementation

Our turnkey solutions maximize results at every touchpoint of facility performance. Our technology platforms make those touchpoints accurate and visceral, backed by data from billions of feet of facility space. We offer all of this with a white glove service, meaning our clients receive an unparalleled level of professionalism and care.

Mantis is headquartered in Houston, Texas, with office locations across the United States from Massachusetts to Washington.

Discover more about Mantis at www.mantisinnovation.com

Industry
Facilities & Workplace
Company Size
201-500 employees
Headquarters
Houston, TX
Year Founded
2019
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