Job Description

Client Relations Specialist

Location: Irvine, CA | On-site ||| Employment Type: Hourly, Full-time

About the Role

As a Client Relations Tax Specialist, you'll be the face (and voice) our clients can count on when things get tricky. Whether they’re dealing with dissatisfaction or confusion, you’ll help identify their concerns, offer solutions, and work closely with our team to keep everything on track. You'll be the link that ensures our clients feel heard, valued, and understood—no matter what!

What You'll Do

• Listen & Identify client concerns and issues surrounding their case
• Find & Offer Solutions to enhance the client experience and keep things moving smoothly
• Collaborate with other departments to meet client expectations and ensure timely case progression
• Communicate opportunities and areas of concern to management for continuous improvement

What You Bring

• Previous customer service & escalation experience – you’ve handled tough situations and know how to keep cool under pressure
• Exceptional communication skills – both verbal and written, because we need someone who can speak (and write) clearly and kindly!
• Problem-solving pro – you love figuring things out and finding win-win solutions
• Time management & multitasking ninja – you can juggle tasks without dropping the ball
• CRM & customer service software experience – bonus points if you're familiar with managing databases!
• High school diploma
• Previous customer service experience (especially in a role with escalations)

Why You'll Love Working Here

• Impact - Every day, your work helps real people escape financial stress and rebuild their lives.
• Experience - Gain hands-on experience at a rapidly expanding company in the tax resolution industry.
• Supportive Culture - We value collaboration and continuous learning.
• High Client Satisfaction - With thousands of 5-star reviews, our clients consistently praise our expertise and results.

We're looking for reliable, detail-driven individuals who want to make a real difference while contributing to a purpose-driven organization

Compensation

Hourly Pay: $23 per hour

Commission: This position is also eligible for commission in addition to the hourly wage. Commission earnings are variable and based on individual production. Typical monthly commission earnings for employees in this role have ranged from approximately $300 - $800. Actual commission earnings vary based on individual performance and are not guaranteed.

Total Compensation: Actual compensation will vary based on hours worked, individual performance, and commission earnings. Commission earnings are paid pursuant to the Company's applicable commission plan.

The salary range represents the good-faith range the Company reasonably expects to pay for the position upon hire. Commission earnings are variable and are not guaranteed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.