Job Description

About the Role

We are looking for bright, motivated individuals with strong people skills who want to grow into a client‑facing leadership role through structured internal training and mentorship.

This is not a traditional account manager role.

We intentionally designed this role for individuals who may have no prior background in account management but who naturally connect with people, communicate well, and show strong potential to develop into trusted relationship leaders over time.

If you enjoy talking with people, learning new things, and growing through feedback and mentorship—this role may be a strong fit.

What You’ll Do

As a Client Relations Apprentice, you will be trained internally to:

• Build genuine, professional relationships with people
• Listen, ask good questions, and understand needs and concerns
• Communicate clearly and thoughtfully in writing and conversation
• Learn how to represent clients and the company with professionalism
• Identify issues early and collaborate on practical solutions
• Gradually take on more responsibility as your skills and confidence grow

You are not expected to know how to do this on day one. The role is designed to teach you.

Training & Development

This role includes:

• Full internal onboarding and role‑specific training
• Ongoing mentorship from experienced leaders
• Clear development milestones toward a senior client‑facing role
• Continuous feedback and skills development

Our goal is to develop you into an excellent client relations apprentice over time, not to hire someone who already claims to be one.

Requirements

Who This Role Is For

This role is ideal for someone who:

• Has strong people skills and enjoys talking with and being around others
• Communicates clearly in spoken and written English
• Is curious, coachable, and open to feedback
• Shows emotional maturity and professionalism
• Takes responsibility and follows through
• Thinks calmly and clearly when solving problems
• Is looking for long‑term growth, not just a title

Your background or past job titles matter far less than your ability to connect with people and grow.

Who This Role Is Not For

This role may not be a fit if you:

• Are seeking a traditional BPO or “plug‑and‑play” account manager position
• Prefer rigid scripts, fixed processes, or minimal feedback
• Are resistant to training, coaching, or change
• Are primarily focused on title, seniority, or immediate authority

Experience and Skill Requirements

• No prior account management or client‑facing experience is required
• Graduate of a 4-year college degree or equivalent
• Excellent English communication skills (written and verbal)
• Tech Savvy
• Open to feedback and willing to adjust behavior
• Eager to learn new concepts, systems, and ways of thinking
• Calm, respectful, and thoughtful in different situations
• Follows through and takes responsibility
• Comfortable with change

We are hiring for general ability, people skills, and potential, not past roles.

What We Offer

• Structured training and mentorship
• A clear path to a senior client‑facing role
• Exposure to high‑level client interactions
• A professional, growth‑oriented environment
• Long‑term career development, not just a role

Why This Role Exists

We believe the best relationship leaders are developed, not hired based on titles or prior experience.

This role is designed to identify high‑potential individuals and intentionally grow them into trusted relationship leaders who align with our standards, values, and way of working.

If you’re looking for a place where you can learn, be mentored, and build a meaningful long‑term career, we encourage you to apply.

Benefits

Grow Where You Win

At Xillium, we believe your career should be a win, not just a job.

We offer stability, growth, and benefits designed to help you succeed at every stage.

Competitive Pay

• Paid training
• Annual salary increase
• 10% night differential & holiday pay
• Attendance bonus
• Career advancement & incentives

Health & Protection

• Free HMO after training
• 1 free dependent (Year 1)
• Up to 2 dependents (under 5 years tenure)
• HMO upgrade at Year 5
• SSS, PAG-IBIG, PhilHealth

Paid Time Off

• Service Incentive Leave (prorated)
• Sick & Vacation Leave
• Bereavement, Maternity/Paternity
• Solo Parent & Gynecologic Leave
• Tiered leave credits
• Convertible leave credits

Financial & Long-Term Benefits

• 13th month pay (June & December release)
• No-interest cash advance (after 1 year, subject to conditions)
• FWD retirement fund (Year 4 eligible, Year 7 fully covered)
• Year-end performance incentive
• Milestone recognition packages

Work Environment

• Company equipment + IT support
• Work-life balance
• Performance appraisal
• Continuous learning
• Inclusive, values-driven leadership