JN Small Business Loans Limited seeks to recruit a Client Relations Officer for our
Duke Street
location – Region 1.
The Client Relations Officer is responsible for marketing the JNSBL’s products, identifying prospects, selling loan products to new and existing customers and servicing the customers in their portfolio. The CRO will also work with prospects and customers to understand their financial goals and make plans for achieving those goals.
Job Category: Clerical
Fixed Term Contract – Two (2) years
KEY RESPONSIBILITIES
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Promote the products and participate in community activities in order to attract new customers and identify qualified prospects. Qualify prospects based on reliability, honesty, ability to pay and available collateral.
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Initiate prospect contact, discuss their needs and match the right loan product to meet their needs.
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Prepare and submit qualified loan applications for approval. Advise customers of approved loans, procedures for accessing loan funds and the terms and conditions of the loan.
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Counsel customers on business practice and cash management tips that will help them ensure appropriate use of loan funds and consistent repayment patterns.
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Maintain customer contact and build customer relationship. Handle customer complaints and take appropriate action to resolve them.
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Monitor customer payment performance and business performance. Provide guidance on business and cash flow issues that affect their ability to service the loans.
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Monitor loan portfolio for risks, trends and problems. Identify problems, plan and execute action plans for resolving them. Report on early risk and other issues as per policy and practice.
·
Prepare reports and respond to team queries and requests.
REQUIRED QUALIFICATIONS & EXPERIENCE
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Bachelor’s Degree in Business Administration, Marketing, Accounting or other relevant fields
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A minimum of two (2) years’ experience in selling and servicing small business credit
PERSONAL ATTRIBUTES
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Customer service oriented
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Superior relationship building and sales competence
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Confident and eloquent speaker
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Highly flexible and organised
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Excellent communication skills
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Ability to thrive in a dynamic team environment
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High level of proficiency in use of computer systems, particularly
MS Office suite: Outlook, Word & Excel
On February 1, 2017, The Jamaica National Group, a powerful, Jamaican mutually-owned global business, became a reality and the country’s third largest commercial bank, JN Bank, was launched.
Following the re-submission of the Jamaica National Building Society (JNBS) application for a commercial banking license in November 2013 to the Bank of Jamaica (BOJ), the application was approved by the BOJ in February 2015. The country’s third largest financial institution at the time, the Society commenced the process to convert the building society into a commercial bank and to restructure the JN Group.
The JN Group has been restructured to ensure compliance with the new Banking Services Act. The reorganisation of the JN Group involved the establishment of the JN Financial Group, a financial holding company, which will own the new JN Bank and all other companies in the JN Group that offer financial services.
These companies are:
• JN Fund Managers Ltd. (JNFM)
• JN Life Insurance Ltd. (JN Life)
• JN Money Services Ltd. (JNMS)
• JN Small Business Loans Ltd. (JNSBL)
• JN Cayman Ltd.
JN General Insurance Ltd. (JNGI)
A Non-Financial Holding Company, the MCS Group has also been established to take ownership of non-financial entities in The Jamaica National Group.
These non-financial entities are:
• Jamaica Automobile Association (JAA)
• JN Properties Limited
• Management Control Systems (MC Systems)
The Creative Unit (TCU)
Total Credit Services Limited (TCS)
Both the JN Financial Group and the MCS Group and the entities under their control will be under the direct control of The Jamaica National Group. All members’ rights under mutuality will be transferred to The Jamaica National Group and JN Bank account holders will automatically become a member of The Jamaica National Group.
