Frasers Property Limited

Client Relations Officer

Frasers Property Limited  •  Singapore, SG (Onsite)  •  2 months ago
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Job Description

We are looking for a Client Relations Officer to provide high-quality service to our guests. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

  • Handle guest check-in, check-out including the processing of their reservations and rooming at the unit level
  • Handle all guest requests during their stay
  • Handle all front desk cashiering duties
  • Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required
  • Act as a link between Operations Manager and Director of Sales on operations and sales processes
  • Support sales and marketing by providing relevant information including customer feedback and sales leads
  • Manage the daily gymnasium, sauna, and other facilities operations
  • Manage individual portfolio assigned to maximize guest satisfaction
  • Contribute to increase customer satisfaction level and the ratio of compliments against complaints

Key Qualification

  • Customer centric personality and positive attitude
  • Prior Customer Service Officer experience in hotel environment will be preferred
  • Good communication skills
  • Able to work 5 days work week, rotating shift work
  • Able to work on weekends and PH
  • Able to work overtime if required
Frasers Property Limited

About Frasers Property Limited

Frasers Property Limited is a multinational investor-developer-operator of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in 20 countries across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is the sponsor of two real estate investment trusts (“REITs”) listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. In addition, the Group sponsors two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties in Thailand.

We are committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050.

Industry
Real Estate & Property
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
1988
Website
frasersproperty.com
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