Job Description

Client Relations Executive (Hong Kong)

Our client is an International Financial Services and Insurance firm with offices globally, including Hong Kong. They are in the process of expanding their team by adding a Client Relations Executive.

Role Details

Job Title: Client Relations Executive

Location: Hong Kong

Manager: Senior Client Relations Executive

Remuneration: To Be Discussed.

Role Purpose

The Client Relations Executive is responsible for establishing relationships with prospective and existing clients, with the aim to ultimately generate new business sales income for the company.

• In this role, the Client Relations Executive will take the time to understand the needs of the customer so that the best insurance products, services and prices can be proposed.
• The main targeted purpose of the Client Relations Executive is to establish contact with inbound enquiries and reinforce provider and product desire whilst arranging meetings or call-backs on behalf of the appropriate Client Relations Managers.
• The Client Relations Executive will be expected to develop a high level of product knowledge and business awareness.
• With the support of the team, the Client Relations Executive will also be expected to develop their personal skills, experience and abilities so that they may continually improve and be considered for the position of Client Relations Manager.

Duties & Responsibilities

• Relationship Management: Establish, develop and maintain relationships with prospective and existing clients and internal colleagues.
• Consultative Selling: Carry out customer analysis and deliver solutions that ultimately meet the objectives of both the client and the company.
• Strategic Management: Ensuring company processes and procedures are followed in an efficient and effective manner.
• Representation: Promote and support the corporate visions, values and brand identity of the company by acting as an ambassador of the company.

Competencies

• Consultative Selling: Ability to uncover needs, present solutions and address objections whilst dealing with prospective and existing clients.
• Ability to deliver results by converting leads into solid opportunities for Client Relations Managers.
• Ability to identify and develop sales opportunities.
• Persuasive Communication: Excellent interpersonal, written and verbal communication skills to express ideas or facts, orally or in writing, in a clear and persuasive manner to convince others to their own expressed point of view.
• Planning and Organizing: Exceptional time management skills, energetic and highly skilled ability to establish efficiently an appropriate course of action for self and/or others to accomplish a goal.
• Innovation: Ability to generate ideas and solutions to problems, including new ways of working.
• Information Technology: Experience using Microsoft applications, including Word, Excel, PowerPoint and Outlook.
• Education: HKDSE & Above
• Industry: Ability to develop knowledge of insurance products and broking.

Behaviours

• Ambitious: Strong desire for success and to personally develop skills and experience. Focused on achieving goals whilst reviewing results and making efforts to continually improve own performance.
• Professional: Exceptional professionalism in both manner and appearance.
• Accountable: Respects opinions and is confident in giving own opinions in a constructive, open and honest manner.
• Takes responsibility for issues and problems and will work collaboratively in order to find solutions.
• Determined: Resilient, focused and self-disciplined attitude towards short term and long term projects and objectives.
• Progressive: Critically analyses subjects with skilful judgment to ensure excellence, accepts nothing but the best and persists until the best is achieved.
• Curious: Questions everything, acts upon a foundation of knowledge, and makes informed decisions.