Job Purpose

The
Client Relations Assistant is responsible for providing efficient and
professional support to customers by responding to enquiries, processing
orders, coordinating order fulfilment, and addressing customer service
requests. The role ensures that customer orders and related information are
accurately captured and maintained in the ERP system to facilitate timely and
efficient service delivery.

• 
  Receive, respond to, and follow
  up on customer enquiries relating to product orders, product availability,
  order status, deliveries, complaints, returns, and other service requests.
• 
  Process customer orders
  accurately and promptly in the ERP system.
• 
  Capture, update, and maintain
  accurate customer and order information in the ERP system.
• 
  Coordinate with relevant internal
  teams to facilitate timely picking, packing, invoicing, and fulfilment of
  customer orders.
• 
  Monitor the status of customer
  orders and provide customers with timely updates on deliveries and order
  fulfilment.
• 
  Handle customer complaints and
  returns professionally and escalate complex issues to the appropriate team
  or supervisor.
• 
  Maintain accurate records of
  customer interactions, orders, complaints, returns, and other
  service-related activities.
• 
  Support the sales team in
  maintaining strong customer relationships and ensuring a positive customer
  experience.
• 
  Follow established company
  procedures and policies relating to customer service, order processing,
  and product handling.
• 
  Perform any other duties related
  to client relations and order administration as assigned by the
  supervisor.

Key Performance Areas

Performance
in this role will be assessed based on:

• 
  Accuracy and timeliness of
  customer order processing.
• 
  Responsiveness to customer
  enquiries and service requests.
• 
  Timely resolution and escalation
  of customer complaints.
• 
  Accuracy and completeness of ERP
  records.
• 
  Timely coordination of order
  fulfilment and deliveries.
• 
  Quality of customer service and
  customer satisfaction.
• 
  Effective collaboration with
  internal departments.

Contract Period

This
is a
three (3) month position
, subject to the terms and conditions of
the employment contract.

Candidate Profile

The
ideal candidate should have a health-related academic background, preferably
combined with experience in pharmaceutical sales. The candidate should be
customer-focused, detail-oriented, organized, and able to efficiently manage
customer orders and enquiries while coordinating with internal teams to ensure
timely fulfilment.

Requirements

Academic & Professional Qualifications

• 
  Diploma in Pharmacy, Nursing,
  Clinical Medicine, Medical Laboratory, Public Health, or another
  relevant health-related field.
• 
  A qualification in a business-related
  course is an added advantage.
• 
  Additional training in customer
  service, sales, or business administration will be an advantage.

5. Experience

• 
  Previous experience in sales
  within a pharmaceutical setup is required.
• 
  Experience in customer service,
  order processing, or working with an ERP system is an added advantage.

Key Competencies and Skills

• 
  Excellent customer service and
  interpersonal skills.
• 
  Good verbal and written
  communication skills.
• 
  Strong attention to detail and
  accuracy in order processing.
• 
  Good organizational and
  time-management skills.
• 
  Ability to handle customer
  complaints and enquiries professionally.
• 
  Ability to work effectively with
  sales, warehouse, finance, and other internal teams.
• 
  Basic to good computer literacy
  and ability to work with ERP systems.
• 
  Good understanding of
  pharmaceutical products and customer requirements.
• 
  Ability to work under pressure
  and meet deadlines.
• 
  Professional, courteous, and
  customer-focused approach.