Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Relations Account Executive in Brazil.

This role sits at the center of client success within the mortgage servicing industry, combining relationship management, operational oversight, and analytical reporting. You will act as the primary liaison for key clients, ensuring their needs are met with accuracy, speed, and professionalism. The position requires close collaboration with internal teams and external stakeholders to resolve issues, optimize service delivery, and maintain high satisfaction levels. You will also contribute to performance analysis, reporting, and continuous improvement initiatives that directly influence client outcomes. This is a highly dynamic environment where attention to detail, communication, and problem-solving are essential. It is ideal for professionals who enjoy managing long-term client relationships in a fast-paced, regulated industry. The role is remote-based with a strong focus on accountability and service excellence.

Accountabilities:

• Manage and maintain end-to-end client relationships, ensuring consistent communication and high satisfaction levels.
• Serve as the primary point of contact for client inquiries, escalations, and issue resolution.
• Monitor service performance, review monthly business trends, SLAs, and prepare client-facing performance reports.
• Research, troubleshoot, and resolve client issues while ensuring timely follow-up and documentation.
• Collaborate with internal teams and external partners to deliver solutions aligned with client expectations.
• Support onboarding and training of new client-side staff and ensure effective knowledge transfer.
• Stay informed on industry updates, regulations, and best practices affecting mortgage servicing operations.
• Analyze client data and reports to identify trends, risks, and opportunities for service improvement.

Requirements:

• High school diploma or equivalent required; additional education in business or related fields is a plus.
• 3+ years of experience in mortgage servicing, mortgage banking, or related financial services environments.
• 3+ years of customer service or client management experience.
• Strong knowledge of mortgage servicing platforms (LPS/MSP) and Microsoft Office tools, especially Excel and PowerPoint.
• Excellent communication, negotiation, and conflict resolution skills.
• Strong analytical thinking, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Familiarity with industry guidelines such as GSE, HUD, VA, and GNMA is an advantage.
• Experience in mortgage default servicing is considered a plus.

Benefits:

• Competitive annual salary ranging from $46,700 to $78,400, depending on experience and qualifications.
• Comprehensive health coverage including medical, dental, vision, life, and disability insurance options.
• Paid time off, including holidays, vacation days, and sick leave.
• Retirement savings plan with employer matching and employee stock purchase opportunities.
• Wellness programs including mental health support and access to digital wellbeing tools.
• Remote work setup with provided equipment and flexibility in working arrangements.
• Employee discounts, tuition reimbursement, and lifestyle benefits supporting professional and personal growth.
• Recognition programs celebrating employee achievements and milestones.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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