Job Description

What will you do?

1. Maintain good relationships with clients so that the business can maximize the value of those relationships.
2. Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of service is being produced and all client needs met.
3. Strategic planning to improve client results.
4. Meet with assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns.
5. Grow the business by identifying new sales and business development opportunities by seeking opportunities to cross-sell or upsell to existing clients.
6. Monitor and assess the activities of our competitors to proactively satisfy and retain our clients including researching the market industry trends
7. Set revenue targets and develop and execute a strategy to meet them.
8. Developing ways to improve the customer experience and build brand loyalty.
9. Responsible for accounts receivable collections in coordination with Finance Department.
10. Responsible for Invoice disputes as it relates to Withholding taxes / Discounts / Non-contractual agreements.
11. Responsible for Contracts renewals / Annexes in terms of new service scopes, annual increases and Price Adjustments / negotiations on the account in coordination with Governance Department.
12. Responsible for salaries adjustment negotiations to fulfill Headcount Shortages in coordination with HR Department.
13. Responsible for sharing proposals /AND following up with the client on value added services offered and up selling opportunities in coordination with Commercial Department.
14. Set revenue targets and develop and execute a strategy to meet them.
15. Handle leads assigned by the lead generation team with full accountability for the business development process, from initial qualification through proposal development, pricing coordination, and deal closure.

Qualifications Required

1. 10 to 13 years in management experience
2. Client Satisfaction Management
3. Commercial Awareness
4. Market Research and Analysis
5. Financial Budgeting Processes
6. Performance Reporting