Job Description

• Job ID: 65049
• Job Category: Community & Social Services
• Division & Section: Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs
• Work Location: Family Residence (4222 Kingston Rd), Robertson House (291Sherbourne St), Birkdale Residence (1229 Ellesmere Rd), Kingston Residence (4680 Kingston Road), Toronto Plaza (1677 Wilson Avenue)
• Job Type & Duration: Part-Time, Indefinite
• Hourly Rate and Wage Grade: $32.83 - $35.82, TP5196, Wage Grade 6
• Shift Information: On an as required basis. Shifts include days, afternoons and weekends.
• Affiliation: L79 Unit B PT
• Number of Positions Open: 5+
• Posting Period: 03-Jul-2026 to 17 -Jul - 2026
• Location and Shift Information: Please see below for more information.

Join Us!

If you are interested in learning more about the Client Program Worker role, you can participate in a virtual information session on Friday, July 10th, 2026 from 10:00am – 11:00am You will have the opportunity to ask questions related to the position, working for the City of Toronto's Toronto Shelter and Support Services Division, as well as the City's application process.

Please register to participate in the information session using this link: https://events.teams.microsoft.com/event/3d1bdbbc-2fee-45f1-9e29-f9782cebc894@f0bc8ec6-9ed8-4d0c-9189-411ad949cc65

It is important to note that this is a public information session. To remain anonymous, participants must join through web browser and ensure their login name reflects that preference.

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Client Program Worker within our Shelter, Support & Housing Administration Division.

The City of Toronto directly operates emergency shelters – of which provide accommodation for families and their children experiencing homelessness. The specific shelter sites are any sites within the Family Residence(4222 Kingston Rd), Robertson House (291Sherbourne St), Birkdale Residence (1229 Ellesmere Rd), Kingston Residence(4680 Kingston Rd), Toronto Plaza (1677 Wilson Avenue) portfolios or any other respite locations.

During a family's shelter stay, programming for residents are offered to encourage academic growth and participation in diverse activities such as arts, culture, sports and social recreation both on site and in the community. Adult programming is also offered to enhance knowledge and skills to support families to secure and maintain housing in the community. Workshops are delivered regularly on topics such as food security, health promotion, employment, financial literacy, and housing search.

Major Responsibilities:

• Monitors, engages, and directly interaction with shelter residents during, events and group sessions for high impact learning experiences such as outdoor and indoor recreational activities
• Monitors activities for safety by ensuring health and wellbeing of all participants while in program; including checking to ensure equipment used are in good condition and safely functioning
• Assists with constructing new workshops and materials, whilst also reviewing existing resources, promoting program participation and implementing evaluations (i.e. customer service surveys/feedback)
• Employ strong communication skills to lead large groups, give clear instructions that motivate adult participants and maintain safety and order
• Assists in documenting attendance of residents, completing forms, reports, and other necessary documentation and administrative tasks
• Assists in the design and setup of creative materials for indoor and outdoor activities for residents
• Works to plan, organize and deliver program to residents of all ages and abilities
• Provides input in activities planned and assists with promoting program participation and evaluation
• Interacts with residents, staff and the public to provide program information and assist with housing goals
• Facilitate residents in wellness, educational and life skills workshops (i.e. meal preparation, personal hygiene, self care etc.) when required
• Modifies activities to address the specific needs of residents to support inclusive participation
• Implements, facilitates and engages shelter residents in age-appropriate activities to foster literacy, resiliency, life, and social skills
• Performs emergency or unplanned care of children as required
• Follows the principles of healthy child and youth development in the delivery of programs
• Assist with developmentally appropriate programs for infants/toddlers/pre-school children.
• Assists with safety and wellbeing of residents by adhering to relevant legislation
• Liaises with residents, staff, and community agencies in gathering, accepting and providing information to support activities within programs
• Resolve conflicts and emergency incidents in accordance with established policies and procedures
• Loads and unloads dishwasher and laundry machine after programming activities (e.g. cooking club)
• Follows direction from Supervisor and established policies, procedures and training when responding to emergencies.
• Distributes snacks and refreshments for client programming (e.g. packaged snacks, whole fruits).
• Modifies age-appropriate strategies for child and youth development, and adult learning (0 to 99 years old)
• Attends staff meetings as required
• Performs other duties as required based on operational needs

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience delivering and/or providing direct support to children, youth and adults (0 to 99 years old).
2. Experience facilitating/implementing workshops, programs and activities in a recreational, educational or residential setting.

You must also have:

• Ability to work as a team player and follow instructions
• Ability to communicate effectively both verbally and in writing.
• Fundamental knowledge of the Occupational Health and Safety Act, Child Care and Early Years Act, Child, Youth and Family Services Act.
• Ability to lift/carry up to 30lbs and participate directly in physical activities planned during programming.
• Ability to work in a customer service environment, addressing service inquiries, requests and complaints received from clients, the public and/or other staff.
• Ability to work flexible hours, i.e., days, evenings and weekends.
• Computer Skills in Microsoft Office (i.e. Word, PowerPoint, Excel, Outlook, etc.) required.

SHIFT INFORMATION:

• Part-time employees must be available for day, afternoon, and evening shifts across four (4) days per week, including a minimum of two (2) weekend days (Saturday and Sunday).
• Scheduling is determined by operational needs.
• There are no guaranteed minimum hours per pay period.
• All shifts are on an as-needed, part-time basis (Sunday–Saturday), ranging from approximately 3 to 8 hours in length.
• Shifts may be scheduled in advance or assigned same-day or on-call.
• Training may be scheduled during days, evenings, or weekends.

Work Location

• Shifts are assigned based on portfolio and may take place across multiple sites within that portfolio.
• Portfolio assignments are determined by operational requirements and site needs and may involve travel between locations.

A Vulnerable Sector Police Reference Check will be required as a condition of employment.

• For more information on Shelter Services, please visit our website at http://www.toronto.ca/housing
• A Police Reference Check program brochure is available at http://www.toronto.ca/housing/employment.htm

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request Learn more about the City’s Hiring Policies and Accommodation Process