Job Description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Profile Summary

Serves as the primary point of contact for institutional clients (funds, fund administrators and financial institutions) on payment-related inquiries and servicing needs. Responsible for managing client communications, coordinating with internal Payment Operations teams, investigating payment issues, and ensuring timely resolution of client requests.

Develops a strong understanding of payment products, payment processing workflows, SWIFT messaging, and operational controls while delivering exceptional client service.

Operates with increasing independence and a strong sense of urgency, proactively managing client expectations and maintaining ownership of inquiries through resolution.

Major Duties

Serve as the primary client contact for payment-related inquiries, investigations, and servicing requests. Develop trusted relationships with institutional clients by delivering proactive communication, timely updates, and an exceptional client experience throughout the payment lifecycle. Liaise with Payment Operations, Sanctions, and Relationship Management teams to resolve client issues. Manage payment investigations involving wire transfers, payment recalls and delayed or returned payments. Communicate with institutional clients via email, telephone, and virtual meetings, providing timely and professional updates. Monitor open inquiries and ensure prompt follow-up, escalation, and resolution. Develop working knowledge of SWIFT messages, payment flows, banking processes and products. Maintain detailed records of client interactions and investigation outcomes. Identify recurring issues and recommend process improvements to enhance client experience and operational efficiency. Demonstrate client advocacy while balancing operational and risk management requirements. Adhere to all applicable regulatory, compliance, and operational risk standards.

Skills

• Ability to communicate effectively with client contacts.
• Strong sense of urgency and ownership.
• Ability to manage high volumes of inquiries while meeting service-level expectations.
• Ability to manage multiple priorities in a fast-paced environment
• Understanding of banking operations and client servicing principles.
• Understanding of domestic and international payment processes
• Basic knowledge of SWIFT messaging and payment investigations
• Knowledge of wire transfers, ACH payments, and banking services

Experience

• 5 to 7 years of banking services, cash management, payments, operations, or client servicing experience
• Experience supporting institutional or corporate clients preferred.
• Experience in handling payment investigations or operational inquiries preferred.

Shift Coverage: Late EMEA or US shift depending on the need of the role

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.