Job Description

Career Level Summary

• Recognized as an external thought leader within a strategic organization function or job discipline

and requires broad and comprehensive expertise in leading-edge theories, techniques and/or

technologies within own field

• Proactively identifies and solves problems that impact the management and direction of the

business

• Contributes to the development of the organizational function strategy or product or business

strategy

• Progression to this level is typically restricted on the basis of individual capabilities and business

requirements

Critical Competencies

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high

performance, and a proven track record of exceptional results.

• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive

problem-solving, and an unwavering commitment to customer success.

• Expertise: Possesses deep understanding of customer needs and continually grows and

enhances skills to provide customer-focused solutions.

• Agility: Quickly adapts and responds to dynamic customer needs and expectations through

innovative solutions.

• Compassion: Cultivates a positive and supportive environment to effectively work together

towards a common goal, fostering trust within Rackspace and with external stakeholders.

Key Responsibilities

Lead account planning, forecasting, and governance for an assigned portfolio, ensuring alignment

with client objectives and overall business strategy.

• Own and continuously assess overall account health to inform strategic decision-making,

proactively mitigate renewal and churn risks, and drive sustainable revenue growth through

targeted pipeline expansion.

• Deliver profitable growth by achieving ACV and TCV targets, maintain strong margin

performance, and ensuring financial results align with account-level and portfolio-level objectives.

• Provide end-to-end account governance, overseeing delivery excellence, client satisfaction

outcomes, and the effective execution of active engagements.

• Orchestrate cross-functional teams, including GTM, Delivery, Commercial Architecture, and Offer

Management to design and deliver high-value, client specific solutions.

• Serve as a leader within the market leadership team, contributing to portfolio strategy, industry

positioning, and long-term growth planning for technology clients.

• Build and leverage strategic partnerships with internal stakeholders, external partners, and

vendors to advance complex opportunities, support services-led sales motions, and participate in

regional sales governance and deal review forums.

• Provide guidance, coaching, and oversight to consultants and project teams aligned to the

account(s), fostering engagement, performance excellence, and retention.

• Ensure strong account controls and compliance across financial, contractual, administrative

processes, including billing, receivables, and internal governance standards.

Knowledge

• Expert-level knowledge in professional sales training and sales process.
• Expert-level understanding of the processes, procedures and systems used to accomplish the

work and familiarity with the broader underlying concepts in own job discipline.

• Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers.

Skills

• CRM Software Skills
• Cross-selling/Up-selling
• Customer Relationship Management
• Data Analysis
• Leadership
• Negotiation Skills
• Pipeline Management
• Presentation Building
• Proposal Drafting
• Public Speaking
• Statement of Work (SOW)

Education

• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement

Experience

15+ years of experience in the field of role required

Travel

Occasional domestic/international travel, less than 50%

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $207,957.00/year in our lowest geographic market up to 366,072.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.