Job Description
Client Partner, Senior
Department: Infor Consulting Services
Employment Type: Full Time
Location: Remote
The Infor Consulting Services (ICS) Organization enables our customers to rapidly recognize the value of Infor Solutions in a responsible, timely and cost-effective fashion by providing our customers consulting, implementation, development and managed services. To strengthen the ASEAN ICS Team, we are looking for a motivated, creative and enthusiastic Senior Client Partner.
Reporting to the Vice President of Consulting Practice, the Senior Client Partner is primarily responsible for strategizing and selling of consulting services for Infor CloudSuite solutions. The Senior Client Partner will work closely with the Accounts Executives and Consulting Managers to prepare services proposals to Infor customers and prospects.
A Typical Day in the Life Includes:
Strategic client relationship management
· Cultivate and sustain long-term executive relationships across the ASEAN portfolio, positioning Infor as a trusted strategic partner. Develop a deep understanding of each customer's business drivers, priorities, and transformation agenda to ensure continued relevance and retention.
Services proposal development & bid alignment
· Partner closely with the license sales team to co-develop commercially competitive services proposals that align with and reinforce the overall bid strategy, ensuring scope, pricing, and value narrative are coherent and compelling throughout the sales cycle.
Account strategy & opportunity development
· Design and execute tailored account plans that identify, qualify, and advance services opportunities within both new-logo and installed-base accounts. Leverage insight into customer business value drivers to articulate how Infor services unlock measurable outcomes.
Sales strategy execution & quota attainment
· Formulate and drive a regional services sales strategy with rigorous pipeline management, executive engagement, and deal orchestration to consistently meet or exceed individual and regional revenue targets.
Winning proposal quality & efficiency
· Own the end-to-end proposal process, ensuring each submission is differentiated, commercially sound, and produced in a timely and cost-effective manner — with clear alignment between client requirements, solution design, and commercial terms.
Demand generation & marketing activation
· Conceive and execute targeted marketing campaigns and go-to-market initiatives across the ASEAN region to build a healthy pipeline, elevate brand awareness, and accelerate revenue generation in key verticals and accounts.
CRM compliance & pipeline governance
· Maintain rigorous, up-to-date records of all opportunities, activities, and orders within Infor's prescribed CRM and reporting tools, ensuring full compliance with company processes and providing accurate, timely visibility to regional leadership.
New business & installed base management
· Actively manage a balanced portfolio of new-business pursuits and installed-base expansion opportunities, conducting all commercial activities in full compliance with Infor's policies, standards, and procedures.
Basic Qualifications:
- Bachelor's degree or equivalent
- 15+ years of successful relevant services sales, ideally ERP & AI solutions
- Experience as an ERP Implementation consultant or Project Manager is a plus
- Demonstrated history of selling complex solutions involving multiple solutions, sites and countries
- Know-how of Cloud/ AI solutions
· Ability to work on own or as part of a team to achieve services sales target
· Ability to manage forecast / pipeline and reflect a true position with date driven deadline
· Preferable proven business relationship skills
- Strong in analytic and strategic thinking, execution and messaging
· Excellent communication, presentation, organizational and planning skills
- Strong negotiation and close skill
· Excellent interpersonal skills to work as a team member and customer liaison
· Proven ability to manage a sales campaign and close deals alongside license campaigns or as a standalone service campaign
· Demonstrable ability to map out a close plan that incorporates all involved resources and contracts with a clear understanding of the customer sign off process and procedure
· Confidence and ability to interface professionally with a wide spectrum of customers including C-level Executive
- Creative ability to run own campaigns in coordination with call efforts
- Strong command of English language is essential
