Job Description

Experience 15+ Years

Title Client Partner - IT Services

Job Location Hybrid (New York/ Boston)

No. of Position 1

Qualifications Undergrad or Higher

Work Timings 8:00 AM EST to 5:00 PM EST

We
are seeking a highly accomplished Client Partner-IT Services to lead client engagement, drive business growth, and ensure delivery
excellence across large-scale IT services engagements. This role will act as a
trusted strategic partner for clients, translating business needs into
actionable solutions, while ensuring seamless execution through strong
collaboration with global delivery teams.

The SVP will serve
as the executive sponsor for client accounts, provide oversight to technical
project managers, and foster a client-first culture that delivers measurable
business value.

Key Responsibilities

Client Partnership & Growth

• Act as the executive partner
  and primary point of contact for senior client stakeholders, owning
  end-to-end client relationships.
• Lead C-suite and senior
  stakeholder engagement, building trusted, long-term partnerships.
• Drive account expansion by
  identifying new opportunities, cross-selling, and up-selling services
  aligned with evolving client needs.
• Position the company as a
  strategic enabler of client business outcomes.

Delivery Oversight & Governance

• Provide executive oversight
  on project delivery, ensuring adherence to SDLC practices, quality
  standards, and timelines.
• Partner with technical
  delivery leaders and project managers to translate business requirements
  into actionable project plans.
• Review and validate
  deliverables before client submission, maintaining accountability for
  delivery excellence.
• Monitor project performance,
  budgets, timelines, and resources to ensure successful outcomes.
• Proactively address risks,
  resolve escalations, and ensure high levels of client satisfaction.

Leadership & Collaboration

• Mentor and develop account
  management and project management professionals, fostering leadership
  capability and client-centric thinking.
• Collaborate across global
  delivery teams (US and India) to ensure seamless execution and consistent
  client experience.
• Bridge the gap between
  business stakeholders and technical teams, effectively communicating
  technical and functional concepts.

Required Skills & Experience

• 15+ years of progressive
  experience in Account Management, Client Partner, or Program/Engagement
  Leadership roles within IT services/consulting.
• Demonstrated
  success in managing large enterprise accounts with accountability for revenue
  growth, client retention, and delivery excellence.
• Proven leadership
  in managing project managers, cross-functional technical teams, and complex
  multi-project engagements.
• Strong ability to comprehend and
  communicate technical concepts effectively with both technical and
  non-technical stakeholders.
• Exceptional relationship
  management, executive communication, and negotiation skills with experience
  engaging C-suite stakeholders.
• Experience working
  with US-based
  clients and leading engagements supported by offshore delivery
  teams (India).
• Domain expertise in
  healthcare, pharmaceuticals, or life sciences with knowledge of
  compliance, processes, or product lifecycles (highly desirable).
• Knowledge of emerging
  technologies and ability to align them with client business strategies.
• Background in IT services,
  consulting, or software product development.
• Bachelor's degree
  required; MBA or advanced degree preferred.
• This position does not offer visa sponsorship; applicants must have valid authorization to work in the U.S.