Job Description

Blue Yonder is a leader in digital supply chain transformation, offering innovative AI-embedded, interoperable supply chain solutions. Our mission is to empower every organization to fulfill its potential by enabling real-time collaboration, improved decision-making, and sustainable growth.

As a Client Partner, you will play a pivotal role in driving customer success, managing client relationships, and ensuring the effective delivery of our comprehensive supply chain solutions. You will act as a trusted advisor for our key accounts, leveraging your deep understanding of supply chain management and technology to deliver value-driven solutions that meet and exceed client expectations.

Key Responsibilities

• Client Relationship Management

  • Develop and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations.
  • Serve as the primary point of contact for your portfolio of clients, ensuring their needs are met and expectations are exceeded.

• Account Strategy Development

  • Create strategic account plans tailored to each client’s unique business objectives and challenges.
  • Identify opportunities for upselling and cross-selling Blue Yonder’s suite of solutions.

• Solution Delivery Management

  • Oversee the implementation and integration of Blue Yonder’s solutions, working closely with project managers, solution architects, and customer success teams.
  • Ensure that project timelines, milestones, and deliverables are met, coordinating with cross-functional teams to address any arising issues.

• Customer Advocacy

  • Act as an advocate for the client within Blue Yonder, communicating client feedback to product management and development teams to drive product enhancements.
  • Present regular updates and progress reports to clients, highlighting achievements, addressing concerns, and ensuring alignment with client goals.

• Business Development

  • Participate in business development activities, including proposal development, contract negotiations, and closing of new business deals.
  • Collaborate with sales and marketing teams to identify and pursue new business opportunities within existing client accounts.

Required Experience and Skills

• Experience

  • 8+ years of experience in client relationship management, account management, or consulting, preferably within the supply chain software or technology industry.
  • Proven track record of managing large, complex client accounts and delivering successful projects.

• Education

  • Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field. An advanced degree is preferred.

• Technical Skills

  • Strong understanding of supply chain management principles and practices.
  • Proficiency in using supply chain management software solutions.
  • Familiarity with project management tools and methodologies.

• Soft Skills

  • Exceptional communication, negotiation, and presentation skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work collaboratively across teams and manage multiple priorities simultaneously.

Core Values

• Innovation Continuously seek innovative solutions to enhance client satisfaction and drive business growth.
• Customer Success Prioritize client needs and strive to exceed their expectations, ensuring long-term success and satisfaction.
• Employee Growth Foster a culture of continuous learning and professional development for yourself and your team.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.