Are you a sharp problem-solver who thrives on building strong relationships and tackling complex challenges? As a Client Operations Manager, you will serve as the primary point of contact and trusted advisor for our core client accounts, blending high-level analytical strategy with top-tier relationship management.
We offer a fast-paced environment where your independent thinking, strategic organization, and clear communication directly impact our team and client success.
Client Relationship & Strategic Management
Act as the primary point of contact and trusted advisor for your assigned portfolio of clients.
Lead regular client performance calls, clearly explaining complex cause-and-effect scenarios and performance metrics.
Partner closely with internal Account Managers and cross-functional teams to ensure seamless service delivery and high client satisfaction.
Workflow Optimization & Execution
Prioritize and manage your daily workload strategically, triaging incoming requests based on urgency and impact.
Identify recurring client trends and propose process or system improvements to elevate service standards.
Delegate and track resolution pathways with internal teams to ensure prompt, accurate support.
Oversee utility management and bill payment workflows to maintain high operational accuracy.
Problem-Solving & Data Reporting
Analyze, identify, and fix data inconsistencies across the client service lifecycle.
Generate standard and custom portfolio reports using company software (collaborating with IT on complex custom requests).
Proactively elevate potential challenges to leadership and collaborate on long-term solutions.
Qualifications
Clear Communicator: Ability to break down complex ideas into simple, professional language—both verbally and in writing.
Analytical Thinker: Strong critical thinking skills with the confidence to reason through challenges and make sound, independent decisions.
Prioritization Master: Exceptional time-management skills; cool under pressure when handling urgent, competing deadlines.
Relationship Builder: High emotional intelligence, coachable mindset, and a passion for creating lasting partnerships.
Tech-Savvy: Intermediate proficiency with Microsoft Excel, Word, and Google Workspace applications.
Direct customer support, account management, or client relations experience preferred.
Experience with specialized portfolio/utility management software (e.g., Conservice / Synergy) is a major plus.
Internal Candidates: 6+ months of company experience with strong knowledge of internal workflows preferred.
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
