Job Description

Client & Operations Assistant

Location: Paulshof, Sandton, Johannesburg

Employment Type: Permanent, Full-Time

Salary: R12,000 – R15,000 per month (negotiable depending on experience)

Start Date: ASAP

Experience Required: 2–3 years

Job Overview

Our client, an established organisation operating within the skills development and corporate training sector, is seeking a highly organised and detail-oriented Client & Operations Assistant to join their Johannesburg team.

This junior-level position provides administrative, client engagement and operational support to the Client Engagement & Operations Leads.

The successful candidate will be responsible for maintaining accurate client and learner records, preparing documentation, coordinating internal departments, assisting with audit requirements and ensuring that administrative tasks are completed accurately and on time.

This position is ideal for a proactive individual who enjoys administration, problem-solving and working in a structured, deadline-driven environment.

Key Responsibilities

Client Engagement & Administration

• Maintain accurate records of client engagements, correspondence and follow-ups.
• Prepare client proposals using approved templates.
• Draft and prepare service level agreements (SLAs).
• Compile sales packs and supporting client documentation.
• Assist with client communication, reminders and administrative queries.
• Research prospective clients, consultants and competitors.
• Assist with contacting and onboarding external consultants and verification analysts.

Learner Administration

• Maintain accurate learner induction and onboarding trackers.
• Prepare and distribute learner documentation to clients.
• Coordinate learner onboarding interviews when required.
• Maintain learner absorption and Y.E.S Youth programme records.
• Track learner terminations, replacements and payroll-related updates.
• Follow up on outstanding learner stipends.
• Assist with UI19 documentation and queries.
• Support IT180 tax-related queries and calculations.
• Maintain learner transcripts and supporting records for audits.

Audit & Compliance Support

• Maintain organised and up-to-date client audit folders.
• Compile documentation required for B-BBEE verification processes.
• Distribute audit documentation to clients and verification analysts.
• Assist clients with annual audit administration.
• Coordinate learner verification interviews and site visits.
• Ensure that agreements, certificates and supporting records are complete and readily available.

Operational Coordination

• Coordinate administrative requirements between internal departments.
• Distribute project briefs and track departmental acknowledgements.
• Follow up on outstanding information and documentation.
• Maintain accurate client query and request logs.
• Communicate updates to relevant internal and external stakeholders.
• Maintain organised electronic filing systems and SharePoint folders.
• Assist with monitoring programme progress and administrative deadlines.

General Office Support

• Provide day-to-day administrative support to the department.
• Assist with coordinating and checking tasks allocated to interns.
• Maintain trackers, spreadsheets and internal records.
• Support general office administration and departmental coordination.
• Assist with additional administrative tasks as required.

Minimum Requirements

• Matric certificate.
• Higher Certificate or Diploma in Business Administration, Office Administration, Operations, Human Resources or a related field, or equivalent work experience.
• 2–3 years of experience in an administration, client support or operations coordination role.
• Intermediate to advanced Microsoft Office proficiency, particularly Excel, Word and Outlook.
• Strong administrative and document management skills.
• Excellent written and verbal English communication.
• Ability to manage multiple tasks and competing deadlines.
• Experience maintaining accurate spreadsheets, trackers and records.
• Strong attention to detail and organisational skills.
• Ability to coordinate effectively across different departments.
• Professional and confident communication skills.

Advantageous Experience

• Previous experience within skills development, training or education administration.
• Exposure to learnership programmes and learner administration.
• Understanding of B-BBEE verification documentation.
• Familiarity with SETA or QCTO processes.
• Experience preparing client proposals or SLAs.
• Working knowledge of SharePoint and electronic document management.

Personal Attributes

• Highly organised and methodical.
• Reliable and deadline-driven.
• Professional and well-spoken.
• Proactive and willing to take initiative.
• Strong attention to detail.
• Confident following up with colleagues and clients.
• Able to work independently while supporting a team.
• Positive attitude and willingness to learn.
• Comfortable working in a busy administrative environment.

Working Arrangements

• Permanent, full-time position.
• Office-based in Paulshof, Sandton.
• Immediate availability preferred.