Job Description

The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets information. Identifies inconsistencies in data or results, defines business issues, and formulates recommendations on policies, procedures, or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Responsible for customer interaction, documentation issuance, review, and system setups.
• Demonstrates high level of diligence, motivation, and organizational skills.
• Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
• Performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities, ensuring account opening requirements are clearly defined to support all scenarios.
• Responsible for various types of project management in the account services space and managing cross-functional relationships.
• Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
• Consistently delivers high-quality service, meeting or exceeding customer expectations aligned with SLAs and efficiency/accuracy standards.
• Ensures compliance with internal processes, regulations, policies, and guidelines.
• Establishes and maintains strong working relationships with clients and internal teams.
• Engages in continuous on-the-job training for end-to-end product knowledge.
• Understands client requirements and implements them accurately.
• Supports new customer requirements and initiatives, monitors customer satisfaction, and drives process improvements.
• Assesses risk appropriately when making business decisions, ensuring compliance and safeguarding Citi and its clients.

Qualifications

• 0–2 years of experience in documentation review, account maintenance, or related Cash products (preferred).
• Strong interpersonal skills; proactive team player with the ability to work independently.
• Excellent written and verbal communication skills.
• Highly motivated, detail-oriented, and able to work in a structured, high-volume, time-sensitive environment.
• Proficient in Microsoft Office applications.
• Experience managing urgent cases and stakeholder expectations.
• Advanced/fluent English (written and spoken) – mandatory.
• Knowledge of KYC (Know Your Customer) processes.
• Law degree or advanced law student (mandatory).
• Portuguese (advanced) – desirable.

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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