Job Description

Work Location - Sydney ONLY

Fixed Term Contract - 12month

As a Client On-Boarding Specialist within our Operations team, you will provide end-to-end support and guidance for small to medium clients integrating with Equifax’s specialist products. You will act as a critical bridge between customer requirements and technical delivery, ensuring a seamless implementation experience that drives long-term success

What you’ll do

• Manage customer expectations and scope changes throughout the implementation lifecycle.
• Respond promptly and professionally to all customer requests and technical enquiries.
• Work directly with customers to implement and test specialized Equifax solutions.
• Gather and analyze detailed business requirements to ensure solutions meet client needs.
• Document user requirements, business processes, and workflows to create process maps and scoping documents.
• Create functional specifications and change request documentation as required.
• Monitor and report on application changes and specific client requests.
• Leverage deep product knowledge to provide technical aptitude and guidance during delivery.
• Collaborate with internal project managers, sales, and solution consultants to align delivery goals.
• Maintain an up-to-date understanding of new product developments across the Equifax business.

What experience do you need

• A minimum 3-year degree in a Business or IT Systems discipline.
• 1+ years of experience as a business-focused Business Analyst.
• Proven experience in a role involving direct interaction with external customers.
• 1+ years of hands-on experience with Microsoft SQL Server or Oracle database management.
• Demonstrated experience with process mapping and workflow documentation using Visio.
• Professional proficiency in XML interfaces and business systems infrastructure.
• Technical aptitude in navigating basic architecture and data structures.

What could set you apart

• Working knowledge of Equifax bureau & Identity Related Products.
• An understanding of the credit origination or lending process.
• An understanding of the AUSTRAC KYC rules.
• A willingness to drive AI usage, not just for personal productivity, but to transform how we work.

Primary Location:

AUS-Sydney-Blue-Street

Function:

Function - Customer Service

Schedule:

Full time