Job Description

Executing a Client Management role in all aspects of key account management,

engagement, and profitable retention, as well as to uphold optimum service by

maximizing effectiveness of internal processes and communication.

• Key contact to intermediaries and large clients for defined experience rated book of business.
• Engage and build strong relationships with intermediaries and/or clients.
• Pro-actively manage and successfully negotiate profitable renewal retention of defined
• experience-rated and portfolio-rated book of business.
• Provide consistent and quality support intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve services issues promptly.
• Lead employee communication meetings (English) as required by intermediaries and clients.
• Prepare customized claims analytical reports for large experience-rated clients.
• Organize and plan process trainings for key brokers as needed
• Identify areas of process improvement and collaborate with respective stakeholder functions in executing changes.
• Manage ad-hoc assignments as required.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.