Job Description

Client & Account Management Support

• Support the day-to-day management of assigned client accounts under the guidance of senior client managers

• Build and maintain effective working relationships with client contacts, including HR and benefits teams

• Coordinate client communications, meetings, and follow-ups to ensure timely and accurate responses

• Assist in the preparation and delivery of client reports, presentations, and governance materials

• Support account planning activities and help track client deliverables, timelines, and service commitments

Operational Delivery & Project Coordination

• Coordinate internal teams to support delivery of Health & Benefits services across broking, consulting, and operations

• Assist in managing projects by tracking progress against objectives, timelines, and deliverables
• Monitor day-to-day service issues, claims follow-ups, and client requests, escalating where appropriate

• Support implementation and renewal activities, including data collection, analysis, and insurer coordination

• Help ensure service delivery aligns with agreed scope, quality standards, and internal processes

Client Experience & Retention Support

• Contribute to maintaining high levels of client satisfaction through proactive service and attention to detail

• Support client review meetings, service updates, and feedback processes

• Assist in identifying opportunities to enhance client value through additional Health & Benefits solutions

• Work collaboratively with internal teams to help resolve client issues and improve service quality

Market Awareness & Team Collaboration

• Develop understanding of the Health & Benefits market, including insurers, vendors, and regulatory developments

• Support senior team members with market research, benchmarking, and client insights

• Collaborate effectively with colleagues across functions to deliver integrated client solutions

• Contribute to knowledge sharing and best practice initiatives within the Health & Benefits team

Other tasks assigned by the Company

N/a

• Minimum 3-5 years experience in Health & Benefits consulting, brokerage, insurance, or an in-house C&B/HR role

• University degree

• Working knowledge of employee benefits plan design and administration

• Familiarity with the Thailand insurance and vendor marketplace

• Good communication skills with a strong customer service mindset

• Ability to organize, prioritize, and manage multiple tasks effectively

• Attention to detail and commitment to quality deliver

• Willingness to learn and develop technical and client management skills

• Ability to work independently as well as part of a team

• Excellent Microsoft Office skills (Word, Excel, PowerPoint)

• Proficiency in English

Competencies

• Client focus

• Influence and selling

• Results focus

• Collaboration

• Thought leadership and innovation