Job Description

Client Manager

Application Deadline: 29 May 2026

Department: Client Services

Employment Type: Permanent - Full Time

Location: London

Are you a client leader who combines strategic thinking, strong communication and exceptional delivery standards?
Do you enjoy turning complex data into clear client recommendations and building trusted relationships with senior stakeholders?
And are you excited by the opportunity to help global brands win in gaming and virtual worlds - one of the most dynamic areas of modern marketing?
We're looking for a Client Manager to join our Client Services team and lead the delivery of high-quality strategic work across a portfolio of global client accounts.

GEEIQ is the data intelligence platform for gaming and virtual worlds We help the world's biggest brands - Walmart, Gucci, L'Oréal, Newcastle United, Coach, and more - measure, analyse and grow their presence across platforms like Roblox, Fortnite and beyond.
Think Ralph Lauren building immersive experiences in Fortnite. Elton John performing in Roblox. Brands turning gaming into a serious marketing channel - and us providing the data, insight and AI-powered tools to make it work.
Based in London, our 40-person team sits at the intersection of gaming culture, brand strategy, and data intelligence We're building the category-defining platform in this space - from analytics and benchmarking to AI-powered tools that are transforming how brands make decisions in virtual environments.
The metaverse hype is over. What's left is real: measurement, attribution, ROI - and a massive opportunity for brands that get it right. That's where we come in, and that's where you will too.
Every idea is valued here - we're collaborative, curious and ambitious, shaping how brands Go Virtual with confidence.

This role sits at the centre of client delivery within our Client Services team. You will manage day-to-day client relationships, lead project delivery across assigned accounts, and ensure every output meets the strategic and quality standards expected by our clients.
You'll work closely with Client Directors, Insights, Product and wider internal teams to turn data into clear recommendations, shape project direction, and help clients make confident decisions across gaming and virtual environments.
Alongside delivery ownership, you'll play an active role in strengthening client relationships, anticipating needs, identifying opportunities to expand platform usage, and contributing to account growth over time.

Key Responsibilities

• Lead the day-to-day delivery of projects across assigned client accounts
• Build client-ready presentations and deliverables with minimal senior input
• Translate complex platform data into clear narratives, recommendations and actionable next steps
• Own quality control across all outputs on your accounts

• Manage recurring client interactions independently
• Build trusted working relationships with client stakeholders
• Lead meetings confidently, presenting existing work clearly and handling operational questions directly
• Anticipate client needs and proactively frame recommendations

• Develop project strategies with senior support where needed
• Link client objectives to measurable KPIs and platform outputs
• Translate analysis into clear strategic recommendations
• Connect insight across campaigns, activations and broader client priorities

• Build structured project plans that support smooth execution
• Coordinate timelines, contributors and internal dependencies
• Escalate risks with proposed solutions
• Close projects with clear summaries, learnings and next-step recommendations

• Take an active role in account planning
• Identify pain points, unmet needs and opportunities to expand services or platform usage
• Contribute ideas that strengthen long-term client partnerships
• Support senior team members in renewal and growth conversations

• Help improve templates, processes and ways of working
• Share knowledge across the team
• Support newer team members with feedback and best practice
• Act as a role model for quality, ownership and professionalism

Skills, Knowledge and Expertise

• Proven experience in client services, account management or strategic delivery within a SaaS, agency, media or marketing environment
• A strong understanding of or genuine interest in gaming, virtual worlds, or emerging digital communities
• Confidence managing client relationships independently
• Strong presentation-building skills, with the ability to structure clear and persuasive narratives
• Ability to interpret data and turn it into strategic recommendations
• Excellent verbal and written communication skills
• Strong organisational skills and the ability to manage multiple deadlines simultaneously
• Experience leading projects across multiple stakeholders
• Confidence presenting to senior client stakeholders
• Strong attention to detail and ownership over quality
• A proactive approach to solving problems and improving ways of working

• Experience working with enterprise or global brand clients
• Hands-on experience in gaming, esports, virtual worlds, or digital community spaces
• Familiarity with data platforms, analytics dashboards, or AI-powered tools
• Commercial awareness and experience spotting account growth opportunities
• Experience mentoring junior team members

Benefits

• Hybrid model: 3 days per week in the office (Monday, Tuesday and Thursday), 2 days remote
• The office is always open and team members are welcome to come in more often if they like

Benefits

• GEEIQ Day - 1 extra day of paid leave per year on top of annual leave allowance
• Regular Socials - paid socials
• Flexible Hours - core business hours 10am to 5pm
• Remote Working - 5 additional days per year (can be used to WFH or for International Working)
• Cycle to Work Scheme