Job Description

Welcome to Lomond Investment Management, part of Lomond, the UK's leading network of residential lettings and estate agencies. Uniquely positioned to be able to draw on the local experience of our national network of over 60 branches, Lomond Investment Management provides an excellent service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location.

With our team's extensive industry expertise and local knowledge, we're here to redefine expectations in our sector and lead the way for change.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Manager. This is a full-time, 12 month fixed term contract located in Exeter.

Let's talk about the role. It involves:

• Leading and developing a team of Property Managers to deliver high performance and great client service
• Managing team KPIs, running 1:1s, and supporting ongoing training and development
• Overseeing client reporting, providing insights, and building strong long-term relationships
• Acting as a key escalation point for complex issues, complaints, and disputes
• Ensuring all properties are managed in line with legal and contractual requirements
• Monitoring maintenance, large works, and operational workflows to ensure efficiency and quality
• Driving best practice, improving processes, and supporting wider business objectives

We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Strong leadership skills with experience managing and motivating teams
• A client-focused mindset with the ability to build lasting relationships
• Confident communicator, both written and verbal
• Organised, detail-oriented, and able to manage multiple priorities
• Commercial awareness with a proactive, solution-driven approach
• Resilient and comfortable working in a fast-paced environment
• A collaborative, hands-on attitude with a drive to continuously improve
• Experience in property management (ARLA qualification a bonus but not essential)

At Lomond, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

We value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!