Job Description

Key Responsibilities:

• Develop and execute
  engagement strategies to improve client satisfaction and support account
  retention goals.
• Analyze client profiles and
  usage data to design targeted initiatives that align with client needs and
  drive service value.
• Proactively monitor account
  performance and implement improvements to optimize client experience.
• Conduct regular client
  meetings to present performance reports, support renewal planning, and
  discuss potential service enhancements.
• Educate client
  representatives on available health programs, wellness initiatives, and
  support resources.
• Plan and deliver
  multi-channel communication campaigns to promote health awareness,
  preventive care, and service utilization.
• Collect and assess client
  feedback to identify opportunities for service improvement and innovation.
• Maintain accurate records of
  client interactions, account status, membership data, and utilization
  trends.
• Manage the renewal process
  including negotiation of terms and finalization of agreements to ensure
  profitability and client satisfaction.
• Oversee timely collection of
  client payments associated with renewals and service agreements.
• Collaborate with internal
  teams (e.g., support services, provider relations, marketing) to ensure
  consistent and high-quality client experience.

Qualifications:

• Bachelor's degree in
  Business, Marketing, Healthcare Administration, or a related field.
• 3-5 years of experience in
  client engagement, account management, or a related function within the
  health benefits, insurance, or services industry.
• Strong communication skills
  with the ability to engage effectively across various organizational
  levels.
• Customer-focused mindset with
  proven relationship-building capabilities.
• Ability to manage multiple
  client accounts and coordinate across teams to resolve issues.
• Collaborative approach and
  commitment to delivering high client satisfaction.
• Strong organizational and
  project management abilities.
• Analytical thinking and
  ability to interpret data for decision-making and strategy development.
• Commercial awareness with an
  understanding of how to identify and drive growth opportunities within
  existing accounts.

Work
Setup:

Shift:
Dayshift

Setup:
Hybrid

Location:
Makati City

By
Applying, you give consent to collect, store, and/or process personal and/or
sensitive information for the purpose of recruitment and employment may it be
internal to Cobden & Carter International and/or to its
clients.