Key Responsibilities

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  Ensure revenue retention for existing accounts while identifying opportunities for growth and converting new accounts.
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  Drive revenue share growth with clients using multiple HMOs and manage smooth client onboarding and education to maintain trust and satisfaction.
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  Build and maintain relationships with senior decision-makers, ensuring long-lasting and beneficial partnerships.
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  Monitor client profitability and adjust premiums or plans for unprofitable clients, aiming to retain the business relationship.
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  Prepare account development plans, renewal proposals, and reports for client approval and ensure timely contract renewals.
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  Manage account documentation, communication, and compliance with invoicing, renewal, and receivables processes.
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  Stay updated on client business plans, industry trends, and market developments to proactively address client needs and provide relevant market insights.
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  Lead complaint resolution and collaborate with relevant teams to address client issues efficiently.
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  Contribute to product development by identifying opportunities for new offerings that drive revenue.
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  Lead and motivate the Client Management team, fostering a high-performance environment and developing staff professionally.
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  Collaborate with internal departments to align strategies with organizational goals.
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  Ensure compliance with contract service levels and maintain proper contract documentation and communication with clients.

Performance Metrics

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  Retention:
  Revenue retention from existing clients.
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  Growth:
  Additional revenue from existing clients.
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  New Business:
  Revenue from new clients.
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  Account Management:
  Invoicing, renewals, and receivables.
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  Client Management:
  Onboarding, engagement, satisfaction, and relationship management.

Education, Experience, Skills, and Attributes

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  Graduate degree from a recognized institution.
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  At least 10 years of experience, with about 5 years in a leadership role within a revenue-generating function.
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  Experience in the healthcare or HMO sector and understanding of industry-specific challenges.
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  Strong relationship management, leadership, and business development skills.
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  Excellent organizational, analytical, communication, and negotiation skills.
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  Technologically proficient and adaptable, with a solution-oriented mindset.
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  Strong commercial acumen and the ability to work well with others in a team-focused environment.