Great client relationshipsdon'thappen by chance —they'rebuilt on listening, insight, and a genuine commitment to continuous improvement. As a Client Insights Manager,you'llplay a vital role in bringing our Assurance Client Listening strategy to life, working with internal stakeholders across the firm to turn feedback into meaningful action.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, andhealthgiving you the chance to make a real impact. Here, your growth is our priority.You'llwork with leading teams, explorenew technologies, and unlock your full potential.

Join a global community of more than370,000 peoplewho value bold ideas, collaboration, and lasting change. Together,we'rebuilding trust andshapingthe future.

Whatyou'lldo:

• Execute the Assurance Client Listening strategy, including the C1 Premier approach and stakeholder enablement.

• Embed client experience frameworks to drive advocacy, satisfaction, and continuous improvement.

• Coordinate client conversations, surveys, and Post Decision Reviews, capturing quality notes and actionable insights.

• Track performance,synthesisethemes, and report meaningful insightstoleadership.

• Own andmaintainthe PwC One Firm confidential feedback process, including sign-off for data extracts.

• Partner across Assurance, Clients & Markets, and support teams to deliver broader One Firm priorities.

• Act as the first point of contact for queries, reporting requests, and feedback guidance.

Whatwe'relooking for:

Core skills

• Proven ability to drivebehaviouraland firmwide change with a proactive, curious, "can-do" approach.

• Strong reporting, analytics, and critical insight synthesis capabilities.

• Digital fluency across Salesforce, Power BI, AI tools, and insight platforms.

• Confident client service across phone and face-to-face channels.

• Clear communication and the ability to influence stakeholders at all levels.

• Trusted judgment when handling confidential and sensitive feedback.

Desirable skills

• Experience supporting Assurance or professional services client programs.

• Exposure totraining, enablement, or strategic project delivery.

Don'tmeet every requirement? We encourage you to apply. We value all forms of experience that may betransferrableand relevant.

Whatyou'llgain:

• The opportunity to work with leadingorganisationsandcutting-edgetechnology thatchallengeandexpandyourexpertise

• Work within an inclusive environment committed to Inclusion and Diversityand First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.

• Flexibility means trusting you to choose when, where, and how you work balancingwhat'sbest for you, your team, and your clients to grow and thrive together.

• Clear paths for career progression supported by continuous learning and leadership development.

• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability topurchaseadditionalleave on top of your four weeks.

• A world-class parental leave policy offering up to26 weeksof leave for caregivers, supporting your family and personal life.

We know thatperksare as important as your financial rewards. Explore all the benefits that PwC has to offer here

This role is being offered as a10-monthparental leave cover.

Ready to grow here and go further?Join PwC Australia as a Client Insights Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We'recommitted to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protectedcharacteristicand tomaintaininga safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments yourequireduring our recruitment process and/or any workplace accommodations youanticipateneeding to help you perform your role.

No agencies please: We kindly request that recruitment agencies do notsubmitCVs in response to this advertisement. We are only accepting applications directly from individuals.