Job Description

JOB SUMMARY:Within the context of a client and family-centred care model and in accordance with established vision and values of the organization, works as part of an interdisciplinary team to provide health promotion education, and social support services to high-risk women, infants and/or children in the Vancouver Downtown Eastside. Facilitates engagement in care by using a holistic, trauma informed, harm reduction, culturally and gender appropriate approach to collaborate with the client and the interdisciplinary team to develop and revise a care plan that supports the client to meet their goals. Ensures continuity of care across the continuum by liaising with interdisciplinary team members, coordinating and implementing clinical interventions, evaluating client outcomes based on client goals for care, coordinating ongoing care and supporting transition. Develops and maintains partnerships with primary care providers as appropriate and in accordance with the service delivery model. Links clients to appropriate internal and external resources and advocates for clients with various community and/or government agencies. Acts as a resource for the team by providing information based on CLW role. Consults, confers, and collaborates with interdisciplinary team members, physicians, educational resources and other health care professionals to achieve excellence in client-centred education and research. Supports Sheway Drop In and provides outreach services in the Downtown Eastside. QUALIFICATIONS:Education & Experience Diploma in Community Social Service and two (2) years’ recent related experience working with a marginalized client population with complex health and psychosocial issues, or an equivalent combination of education, training and experience. Valid BC Driver’s license and access to a personal vehicle for business-related purposes. Knowledge, Skills & AbilitiesKnowledge of the principles and practices of a client and family centered recovery model.Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented CareBroad knowledge of mental health and substance use issues and treatment.Broad knowledge of other and available community resources.Knowledge and experience in providing culturally safe and competent careDemonstrated ability to provide services through outreach.Ability to work independently and in cooperation with othersAbility to operate related equipmentAbility to communicate effectively, both verbally and in writingAbility to organize and prioritizeAbility to observe and recognize changes in clientsAbility to establish and maintain rapport with clientsAbility to analyze and resolve problemsConflict resolution and crisis management skillsAdvocacy skills Physical ability to perform the duties of the positionThe hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.