Job Description

Are you passionate about delivering exceptional client service and creating a seamless experience for clients outside of the clinic? We are looking for a dedicated Client Liaison in our Auckland Clinic to serve as the critical link between our clinic and its valued clients. Your role is integral in maintaining open communication channels and ensuring clients receive the highest standard of care from their initial contact to post-visit follow-up.

Your Role

As a Client Liaison, you will report to the Clinic Practice Manager and will work collaboratively with various members of our organization, including the Head of Sales, doctors, nurses, assistants, Accounts Supervisor, Accounts team, and the Clinical Support Teams.

• Manage inbound and outbound phone calls for appointment bookings, inquiries, and follow-ups.
• Handle email and SMS communications, providing prompt and accurate responses.
• Support the Practice Manager in transitioning clients from out-of-clinic care to the in-clinic experience.
• Booking and rescheduling appointments/consultations.
• Maintain client information in our CRM software and hard copies where required.
• Oversee the appointment roster, highlighting any potential issues.
• Conduct end-of-day banking procedures.
• Process booking forms and distribute welcome packs to new clients.
• Collaborate closely with the sales team to ensure they have the necessary information for effective client engagement.
• Work in tandem with the accounts department to ensure timely invoicing and payment collections.
• Process booking forms and distribute welcome packs to new clients.
• Collaborate closely with the sales team to ensure they have the necessary information for effective client engagement.
• Work in tandem with the accounts department to ensure timely invoicing and payment collections.
• Assist with any other administrative tasks as required.

As a valued member of our team, you can expect to be rewarded with:

• Opportunity to grow and ongoing development opportunities
• Paid day off on your birthday
• Access to our private and confidential EAP programme
• Rewarding salary packages, annual feedback and performance rewards

About You

To succeed in this role, you will be well organised, have a keen eye for detail and exceptional communication skills. You will be passionate about assisting our team with patient care and providing a high standard of customer-focused service, in line with our core values – To provide World Class Care.

You will also have:

• 1-4 years’ experience in an administration/customer service role
• Excellent communication skills
• Ability to manage time effectively
• Experience handling multiple communication channels
• Strong problem solving/resolution skills
• Strong organisational skills
• Ability to travel interstate when needed

About Us

Hair loss is one of the biggest physical challenges impacting the confidence of young men.

Gro® was founded with the purpose of helping, people with hair loss, feel confident so they can focus on making their dreams come true.

Gro® offer effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.

We pride ourselves in creating a team that is motivated to help our clients feel more

confident and achieve their dreams. We focus on educating our clients and we work

hard to ensure every Gro client gets the best possible journey and outcome.

Apply Now

If you feel this could be the right opportunity for you, we would love to hear from you!

Find out more about us here: www.groclinics.co.nz