Job Description

About the Role

We are seeking a Client Liaison to join our Client Success team on a parental leave contract, supporting the delivery of a high quality client experience across our residential developments.

This role plays a key part in guiding buyers through their purchase journey, from contract through to settlement and handover. You will manage buyer communication, coordinate key milestones and ensure a consistent and professional experience throughout the process.

Key Responsibilities

• Act as the primary point of contact for a portfolio of buyers
• Provide timely and transparent updates regarding construction progress and settlement milestones
• Coordinate valuation access, pre-settlement inspections, settlement readiness and handovers
• Monitor progress of key milestones and proactively identify risks
• Support delivery of client events and engagement initiatives
• Maintain accurate records across CRM systems
• Work closely with internal teams including Sales, Construction and Post-Settlement teams

About You

• Demonstrated experience in property, development, or a customer-facing role with a focus on client journey management
• Excellent written and verbal communication skills, with the ability to manage sensitive client conversations.
• Strong written and verbal communication skills
• Highly organised with the ability to manage multiple priorities
• Confident managing expectations and handling challenging conversations
• Detail oriented with a structured approach to processes and systems
• Proficiency with CRM systems for record management and client tracking.
• Understanding of the property settlement process and associated documentation
• Ability to work collaboratively across multiple stakeholders

What We Offer

• Opportunity to work across high quality residential developments
• Exposure to the full client lifecycle from purchase through to settlement
• Supportive and collaborative team environment
• Opportunity to grow within a structured and evolving Client Success function

Additional Information

• This is a parental leave contract role, anticipated to be 6 to 12 months in duration.
• There may be an opportunity for extension or transition into a permanent position, supported by a strong project pipeline and expanding resourcing needs across the Client Success function.
• A current White Card is preferred, or willingness to obtain one prior to attending site (GVG will support this process).