Job Description

Are you passionate about providing empathetic and thorough client interviews, especially for those facing difficult living conditions?

Do you excel at transforming detailed client interactions into actionable data for impactful legal outcomes?

Can you navigate complex client scenarios with clarity and professionalism, while maintaining meticulous attention to detail?

Are you tech-savvy and comfortable using advanced tools and software to enhance client service delivery?

Final question: When faced with a challenge, do you get excited or run away?

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Custodio & Dubey LLP has established itself as a powerhouse in personal injury law across California. Founded with a mission to champion the rights of individuals facing challenges due to accidents and negligence, our firm is recognized for its dedication and empathetic approach.

With practice areas spanning vehicle accidents, catastrophic injuries, environmental litigation, habitability litigation and false advertising, our seasoned attorneys and support staff work tirelessly to secure justice and compensation for our clients. We pride ourselves on personalized service and a strong community presence, maintaining partnerships with local organizations and securing over 1,000 five-star reviews on Google. These testimonials reflect the consistent quality and client satisfaction that define our legacy in legal advocacy.

The position of Client Interview Specialist exists to align with the firm's mission of providing compassionate and thorough legal support to our clients. This role is integral to the Habitability department, focusing on conducting detailed client interviews to gather essential information for cases involving substandard housing conditions. By ensuring the accuracy and comprehensiveness of client data, you contribute directly to the firm's ability to advocate effectively for those in vulnerable situations.

What you’ll do:

• Client Intake Interviews: Conduct detailed intake interviews with clients facing habitability issues, ensuring all relevant details are captured thoroughly.
• Data Entry: Input client information accurately into firm templates and Microsoft Word tables/forms to support case management.
• Follow-Up Communication: Perform follow-up calls to update clients on case progress and maintain contact, ensuring alignment with the team.
• Use of Technology: Leverage AI call recording and transcription tools for accurate documentation and effective information management.
• Coordination: Work closely with the Habitability department head and team members to ensure processes are seamless and client needs are met.

What we’re looking for:

• Excellent Communication: Professional English language proficiency in both written and spoken forms is essential.
• Empathy and Patience: Ability to handle sensitive client situations with understanding and care.
• Attention to Detail: Strong capability in managing long and structured interviews with precision and consistency.
• Tech Savvy: Proficient in Microsoft Office Suite, VOIP phone systems, and AI transcription tools.
• Spanish Skills: Bonus for strong Spanish proficiency to assist a diverse client base.

Why you should work here:

• Mission-Driven Work: Engage in meaningful tasks that make a significant impact on the lives of clients in challenging living conditions.
• Supportive Environment: Join a team characterized by an open-door policy where questions are encouraged and collaboration is key.
• Growth Potential: Opportunities for role expansion and additional responsibilities in a high-volume, fast-paced environment.
• Direct Leadership Interaction: Work closely with department heads and senior team members, gaining valuable insights and support.

Additional perks:

• Flexible Hours: Opportunities for additional compensation with extended work hours beyond the standard schedule.
• Competitive Compensation: Monthly salary ranging from $1,200 to $1,500, based on experience and performance.
• Remote Work: Enjoy the flexibility of working remotely full-time, aligning with firm hours.
• Global Assignment: Be part of a globally diverse workforce, connecting and collaborating from various locations.

Join Custodio & Dubey LLP as a Client Interview Specialist, where your meticulous attention to detail and compassionate client interactions will help shape successful legal outcomes. If you're ready to make a difference in the lives of our clients, apply today and become part of a team dedicated to justice and empathy.